Area Manager – Caffe Nero

15/12/2023
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Job Description

About The Role 

A brand and cultural ambassador for Café Nero who leads their stores in a fun way to deliver the best customer experience through amazing people, excellent coffee and brilliant business management and controls.

What You’ll Be Doing
Strategic Roles and Responsibilities

• Contribute to the annual plan, associated budgets and sales strategies, monitor performance against this, initiating corrective action where necessary to ensure operations are conducted within the agreed financial parameters and targets are achieved.

• Implement appropriate policies and procedures to cover key areas of Hospitality sales activity and ensure effective systems are in place for monitoring compliance to established outlet and service standards

Functional Roles and Responsibilities

• Analyse the market and the local consumer tastes and preferences and provide recommendations to the Division Manager in customizing the brand offering to suit local requirements.

• Manage and control all aspects of stock management within designated remit ensuring minimal wastage and stock variance.

• Implement and manage Loss Prevention standards as per company policy and make recommendations to Division Manager for improvements.

• Create, develop and implement monthly sales strategies in order to maximise upon promotion opportunities throughout the year.

• Ensure the highest levels of quality are maintained across outlets. Ensure the look and feel of the outlets is consistently applied and are in line with the principal requirements.

• Oversee that the highest levels of customer service, quick turnaround and efficiency of the brand portfolio is implemented with continued compliance to internal and Principal requirements.

• Frequently visit all outlets to ensure the highest levels of outlet performance, management, staffing-levels, customer service, back-office management and cleanliness.

• Monitor compliance of local laws and company policies relating to hospitality/food industry and ensure all outlets within remit adhere and operate to the strict statutory requirements and established health, hygiene and safety policies and standards.

• Adhere to the brand and ATG guidelines in relation to the development and implementation of brand marketing activities to establish and grow the brand within the region.

People Management Roles and Responsibilities

• Assumes responsibility for the outcomes of others. Promotes a sense of urgency and establishes and enforces individual accountability in the team. Works with people to establish explicit performance standards. Is completely on top of what is going on and knows where things stand. Provides balanced feedback at the most critical times.

• Proactively develops relationships with a wide variety of people. Builds immediate rapport, even when facing difficult or tense situations. Understands interpersonal and group dynamics and reacts in an effective manner. Engages input from others constantly and listens with empathy and concern.

• Readily distinguishes between what’s relevant and what’s unimportant to make sense of complex situations. Looks beyond the obvious and doesn’t stop at the first answers. Analyzes multiple and diverse sources of information to define problems accurately before moving to solutions.

• Delivers messages in a clear, compelling, and concise manner. Articulates messages in a way that is broadly understandable. Adjusts communication content and style to meet the needs of diverse stakeholders.

• Takes consistent action to develop new skills. Finds ways to apply strengths to new issues. Is aware of the skills needed to be successful in different situations and levels. Seeks assignments that stretch him/her beyond comfort zone.

• Decisively makes high-quality decisions, even when based on incomplete information or in the face of uncertainty. Actively seeks input from pertinent sources to make timely and well-informed decisions. Skilfully separates opinions from facts. Is respected by others for displaying superior judgment.

About You

Education/Certification and Continued Education

Bachelor’s Degree in any discipline

Years of Experience

• 4 to 6 years relevant experience, of which 2 to 3 years of experience in a management role

Area
Dubai, United Arab Emirates