Assistant Manager – Housekeeping – Jumeirah Al Qasr

Application deadline closed.

Job Description


About Jumeirah and Madinat Jumeirah Resort:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage. The resort comprises of three grand boutique hotels: Jumeirah Al Qasr, Jumeirah Mina A’Salam, Jumeirah Al Naseem and a collection of 29 traditional summer houses know as Jumeirah Dar Al Masyaf. In addition, there’s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa and the Talise Fitness health club.

About the Job:

An opportunity has arisen for an Assistant Housekeeping Manager to join the team of Jumeirah Al Qasr & Dar Al Masyaf. The main duties and responsibilities of this role are:

  • Responsible for the supervision and coordination of the housekeeping attendants by making sure that these services are available and carried out with the utmost efficiency.
  • Conducts inspections of corridors, public areas, back of the house and rooms to ensure proper cleaning.
  • Handles guest complaints in accordance with the customer feedback SOP’s. reporting all complaints to the Executive Housekeeper and/or Housekeeping Manager.
  • Helps in maintaining record of all deep cleaning work i.e. window cleaning, carpet shampooing, drapery cleaning, mattress turning, bedspread cleaning, blanket cleaning and general rooms cleaning.
  • Liaises with Front Office to make sure that rooms requested are ready for the guests prior to their arrival.
  • Liaises with the engineering department the room’s maintenance program ensuring the percentage of room are given daily for checking and remedial maintenance.
  • Ensures the availability of resources to carry out all tasks.
  • Ensures that all colleagues have a complete understanding of and of and adhere to the hotel’s policy relating to fire, hygiene, health and safety.
  • Conducts colleagues evaluations for all housekeeping staff to review their general performance, discuss existing performance and areas of improvements by conducting probationary, bi-monthly and yearly appraisals.
  • Assists in all the administrative aspects of the department ensuring that necessary clear and concise records are maintained.

About you:

The ideal candidate for this position will have the following experience and qualifications:

  • At least 1-2 years of experience in a similar role within a five stars hospitality brand. 
  • Familiarity and competence in using Opera Property Management System and Microsoft software. 
  • Additional qualifications such as train the trainer, group trainer, HS&E certificates, or a housekeeping diploma are advantageous.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Al Sufouh, Dubai, AE