Assistant Manager Quality Assurance – MENA

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Job Description

About the job

About The Opportunity

Who are we?

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,

Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community

through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

As Talabat continues to grow and keep ahead of the curve we have launched our very own end-end grocery service across the MENA region: tMart

Role Summary

We’re looking for a Ast Manager Quality Assurance to join the team and focus on enhancing Ultra Fresh quality proposition (Fresh Produce, Fresh Meat & Seafood) in our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices.

The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!

What’s On Your Plate?

  • Lead a team of inspectors across countries we operate in.
  • Develop standard operating procedures as required
  • Work closely with Category Managers to ensure team is aligned with regulatory requirements
  • Identifies and develops performance indicators and project improvement opportunities
  • Able to apply problem solving tools and methods to coordinate and/or lead investigation teams
  • Use auditing as a proactive tool for improvement compliance and challenge existing practice where appropriate
  • Manage notification, responsiveness, containment, root cause determination, corrective actions, and closure of supplier quality issues
  • Support the complaint handling process to assure timely and accurate feedback
  • Assist in and manage the verbal communications and visual checks of work activity to ensure quality requirements are met

What you need to be successful

What Did We Order?

  • Self directed with strong organizational skills and attention to details
  • Strong communication, report writing and grammar skills
  • Occasional foreign and domestic travel as required
  • Computer skills are required (Microsoft Office, Spreadsheets, Email communication, Data Visualization, Power Point).
  • Bachelor’s degree (B.A.) from four-year college or university in Food Sciences or Agriculture-Biochemistry; and four years related experience and/or training; or equivalent combination of education and experience in Fresh Processing industry in the capacity of a Quality Assurance Manager.
  • Licensures: Must have a valid driver’s license.