About Jumeirah Group:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.
In response to the evolving preferences of travellers today, Jumeirah Group is also pivoting towards the rapidly growing wellness tourism sector. Grounded in the principles of lifelong learning, longevity, and inclusivity, Jumeirah Group is re-fashioning its approach to position wellness as not just an accompaniment to its guests’ stays, but a central tenet of their overall experience. With 13 award-winning Talise Spas nestled across Jumeirah Group’s properties, this transformation is evident in the group’s current endeavours to integrate wellbeing into every facet of the guest journey.
Beyond holistic wellbeing and spa experiences, the Group’s expansive portfolio also includes Jumeirah Restaurants, a Dubai-based full-service hospitality provider with 85 acclaimed food and beverage brands, ranging from casual dining venues to Michelin starred fine dining concepts; J Club, Dubai’s leading lifestyle and wellness destination; Jumeirah One, the Group’s dedicated recognition and rewards programme; and The Emirates Academy of Hospitality Management, the region’s only fully accredited third-level academic institution delivering specialised degree programmes in hospitality management.
As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments as we solidify our legacy as a trailblazer in both luxury hospitality and wellness.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
About the Job:
An opportunity has arisen for a Assistant Manager – Sales Automation to join Jumeirah Group & Corporate. The main duties and responsibilities of this role:
- Salesforce Automation Implementation: Collaborate with stakeholders to ensure
workflow rules, process builders, approval processes and custom automation using
Apex and VisualForce are in place.
- Process Optimization: Analyze existing business processes and identify areas for
automation and improvement. Develop and implement strategies to streamline
processes, improve efficiency, and enhance user experience within the Salesforce eco
- Data Management: Ensure data integrity and accuracy within Salesforce by defining
data quality standards, establishing data governance practices, and creating data
validation rules and workflows. KPI’s measured by weekly/monthly reports on data
input and quality.
- System Configuration and Customization: Leverage declarative tools and low-code
development methodologies to implement custom solutions
- User Training and Support: Conduct user training sessions to educate stakeholders on
Salesforce automation capabilities and best practices. Provide ongoing support and
troubleshooting to resolve user issues and inquiries related to Salesforce automation.
Develop coaching material and user guides to align with / and support system usage
(written/ visual). Update SOP’s for CRM data standards and usage guidelines.
- Collaboration and Communication: Collaborate with cross-functional teams, including
business analysts, administrators,, to ensure successful delivery of Salesforce
automation KPI’s. Communicate effectively with stakeholders to gather requirements,
provide status updates, and manage expectations.
- Documentation & Reporting: Create comprehensive documentation of Salesforce
automation solutions, including user guides. Will be responsible for user access with
an update active user list ensuring Jumeirah IP is protected at all times. Generate
weekly/monthly reports and dashboards to track system performance, monitor
automation effectiveness, and identify areas for improvement. Establish a system to
manage sales effectiveness.
- Delphi: Coordinating the training of new sales team members. Creating SOP’s
guidelines for system management. Review the system for adherence to the SOP’s
- To lead all annual contracting alongside the VP to ensure budget instructions are
completed for all systems and cross charge sheets are shared with finance
The ideal candidate for this position will have the following experience and qualifications:
- Bachelor’s degree in computer science, information systems, or a related field (or equivalent experience)
- Minimum of 2/3 year experience with a CRM system
- Proficient level – Delphi, CRM (Salesforce preferred)
- Knowledge of Outlook, Microsoft Office, Delphi and Salesforce