Assistant Manager – Sales Automation – Jumeirah Group & Corporate

Job Description


About Jumeirah Group:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

In response to the evolving preferences of travellers today, Jumeirah Group is also pivoting towards the rapidly growing wellness tourism sector. Grounded in the principles of lifelong learning, longevity, and inclusivity, Jumeirah Group is re-fashioning its approach to position wellness as not just an accompaniment to its guests’ stays, but a central tenet of their overall experience. With 13 award-winning Talise Spas nestled across Jumeirah Group’s properties, this transformation is evident in the group’s current endeavours to integrate wellbeing into every facet of the guest journey. 

Beyond holistic wellbeing and spa experiences, the Group’s expansive portfolio also includes Jumeirah Restaurants, a Dubai-based full-service hospitality provider with 85 acclaimed food and beverage brands, ranging from casual dining venues to Michelin starred fine dining concepts; J Club, Dubai’s leading lifestyle and wellness destination; Jumeirah One, the Group’s dedicated recognition and rewards programme; and The Emirates Academy of Hospitality Management, the region’s only fully accredited third-level academic institution delivering specialised degree programmes in hospitality management.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments as we solidify our legacy as a trailblazer in both luxury hospitality and wellness.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Job:

An opportunity has arisen for a Assistant Manager – Sales Automation to join Jumeirah Group & Corporate. The main duties and responsibilities of this role:

  • Salesforce Automation Implementation: Collaborate with stakeholders to ensure
    workflow rules, process builders, approval processes and custom automation using 
    Apex and VisualForce are in place.
  • Process Optimization: Analyze existing business processes and identify areas for 
    automation and improvement. Develop and implement strategies to streamline 
    processes, improve efficiency, and enhance user experience within the Salesforce eco
  • Data Management: Ensure data integrity and accuracy within Salesforce by defining 
    data quality standards, establishing data governance practices, and creating data 
    validation rules and workflows. KPI’s measured by weekly/monthly reports on data 
    input and quality. 
  • System Configuration and Customization: Leverage declarative tools and low-code 
    development methodologies to implement custom solutions
  • User Training and Support: Conduct user training sessions to educate stakeholders on 
    Salesforce automation capabilities and best practices. Provide ongoing support and 
    troubleshooting to resolve user issues and inquiries related to Salesforce automation. 
    Develop coaching material and user guides to align with / and support system usage 
    (written/ visual). Update SOP’s for CRM data standards and usage guidelines. 
  • Collaboration and Communication: Collaborate with cross-functional teams, including 
    business analysts, administrators,, to ensure successful delivery of Salesforce 
    automation KPI’s. Communicate effectively with stakeholders to gather requirements, 
    provide status updates, and manage expectations.
  • Documentation & Reporting: Create comprehensive documentation of Salesforce 
    automation solutions, including user guides. Will be responsible for user access with 
    an update active user list ensuring Jumeirah IP is protected at all times. Generate 
    weekly/monthly reports and dashboards to track system performance, monitor 
    automation effectiveness, and identify areas for improvement. Establish a system to 
    manage sales effectiveness.
  • Delphi: Coordinating the training of new sales team members. Creating SOP’s 
    guidelines for system management. Review the system for adherence to the SOP’s
  • To lead all annual contracting alongside the VP to ensure budget instructions are 
    completed for all systems and cross charge sheets are shared with finance

The ideal candidate for this position will have the following experience and qualifications:

  • Bachelor’s degree in computer science, information systems, or a related field (or equivalent experience)
  • Minimum of 2/3 year experience with a CRM system 
  • Proficient level – Delphi, CRM (Salesforce preferred)
  • Knowledge of Outlook, Microsoft Office, Delphi and Salesforce
Dubai, AE