Associate – Vision Pavilion

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Job Description

Department Definition

As a significant cultural asset within Expo City Dubai, Vision Pavilion promotes education and learning from the inspirational life story of his Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of UAE and ruler of Dubai, by examining the visionary role he has played in the development of the dynamic city of Dubai that over 200 nationalities call home.

Opportunity Responsibilities

The main responsibilities for this role include:

  • Welcome visitors to Vision Pavilion, providing information and offering support to visitors’ questions, ensuring all visitor experiences are memorable, unique and as per Expo City standards
  • Elaborate on the exhibition content with relevant information and become a subject matter expert in the pavilion
  • Provide exceptional education and learning opportunities through delivery of workshops and programmes for school and general visitor groups.
  • Assist with resolving visitor issues
  • Monitor crowd flows and densities and deal with seating, queue and access issues, controlling the entry and exit of spaces and deal with and escalate ticketing problems
  • Support People of Determination and visitors with accessibility needs
  • Ensure compliance to all safety regulations and policies and ensure emergency and incident procedures are carried out safely and proficiently
  • Perform any other duties as may be reasonably requested by the Pavilions & Exhibitions team

Skills

1+ year of progressive responsibilities and work related experience in a visitor facing role, preferably at an exhibition, museum, or other attractions as well as:

  • Proven ability to deliver on-ground operations, listening to and implementing any instructions given
  • Must have experience of roles in complex environments that have a need for situational awareness such as the ability to actively engage with visitors, identify crowd problems, effectively deal with conflict and deliver exemplary customer service understanding cultural sensitivity
  • Experience working in a multi-cultural organization, GCC region desirable
  • Interest and knowledge in UAE heritage and culture.
  • Knowledge of a previous major event planning or equivalent high-density visitor’s attraction, coordination and delivery
  • Bilingual (English and Arabic)
Area
Dubai, UAE