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Job Description



1.Responsible for defining and implementing operations departments business plans including operations, safety, customer services, people and financial matrix that ensures safe and effective operations.

2.Manage and cultivate relationships with customers and key stakeholders by pro-actively anticipating their needs and providing services based on agreed SLAs.

3.Predict and manage potential operational issues, discrepancies and service failures and ensure appropriate action is taken to fulfil short term and sustainable long-term improvements.

4.Lead crisis management team in case of accident or incident at DXB/DWC airport and follow EKFC crisis management protocols to ensure business continuity.

5.Develop and execute key business and operational processes to mitigate risk, ensure safe operations, service recovery and waste reduction that are consistent with EKFC*s long-term objectives.

6.Prepare and manage annual departmental budget and manpower plans. Recommend and implement future investments in infrastructure, equipment and technology / systems that will ensure optimised business processes, efficiency, and business continuity.

7.Comply with Corporate Occupational Health and Safety Standards. Apply the Quality Policy and Systems established in accordance with ISO 9001:2008 international standards.

8.Lead and drive in collaboration with the HR Business Partner a performance and employee centric culture where employees can attain their potential, grow, and succeed whilst fulfilling business goals. This will include oversight of employee disciplinary, grievances, performance management, talent development,

training & compliance programmes, and engagement activities.

9.Develop and implement Airport operational policies and procedures to ensure efficient operations and optimum levels of safety and security of all facilities.

10.Conducts daily briefings with the Operations team to ensure that the required information and updates are shared for operations to run effectively.

Education Qualification:

Bachelors Degree or Equivalent.

Work Experience:

Minimum ten (10) years working experience in in-flight catering, logistics/supply chain and/or food manufacturing or operations experience.

An in-depth understanding and working experience with HACCP, GMP, ISO standards and lean six sigma systems is preferred.

  • Prior leadership experience in oversight of large teams including experience in transforming business and leading change.


Ability to resolve customer complaints and anticipate emerging customer needs to continually improve service standards.

Strong influencing skills with the ability to work effectively across all levels in a diverse and multi-cultural environment.

Working knowledge of cost management, budgeting, and procurement.

Proficient in the use of IT systems and conceptual/analytical including work demand forecasting, manpower planning skills to perform detailed data analyses and interpret insights/trends.

Demonstrated experience in the implementation and compliance to an integrated QMS including Occupational Health and Safety, Food Safety and Quality Assurance.

High level of commitment to continuous improvement and adaptability to change.