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Job Description

The Baker is responsible for preparing and making a wide range of bread and other baked goods. The role holder is also responsible for providing excellent customer service and executing tasks as per the section’s operating standards and hygiene control procedures

Baking Methods and Preparation Responsibilities

  • Transform ingredients into finished and semi-finished products such as bread and other baked products, as per the customers’ requests and Bakery Section’s standard operating procedures
  • Prepare and place products in display counter as per the defined guidelines

Customer Service Responsibilities

  • Assist customers in their product inquiries in a professional and timely manner, and provide excellent customer service at all times
  • Promote additional sales and maintain an awareness of all promotions and advertisements

Operating Standards and Hygiene Control Responsibilities

  • Follow and comply with all applicable health and sanitation procedures and adhering to safe work practices
  • Operate and sanitize all equipment in a safe and proper manner
  • Maintain hygiene standards and ensure that work areas, including the freezers and chillers are kept clean and food waste is disposed of correctly

Stock Control Responsibilities

  • Identify and segregate waste and damaged products on daily basis while maintaining a record of the waste and damaged items
  • Assist in receiving the supply and perform stock counts whenever needed

Human Capital Responsibilities

  • Participate in professional development opportunities to improve leadership and technical skills pertaining to the direct line of work
  • Apply and follow MAF Retail’s Human Capital and corporate policies, relevant procedures and instructions

Financial Responsibilities

  • Respects the procedures in accordance with the existing standard policy