Branch Supervisor

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Job Description

Job Purpose

To process Cash, Cheque, and other financial transactions in accordance to guidelines provided by the Company with accuracy and efficiency. To supervise a team of staff in order to achieve financial objectives, and ensure adherence to all compliance/control areas of the branch operations.

Job Responsibilities

Customer Satisfaction/Service Standards

  • Ensure Cash counters are operational to support business requirements
  • Provide service to all customers as per established ARIE standards
  • Communicate regulations and norms regarding transactions in a professional manner
  • Provide advice and guidance about ARIE Products & Services to customers as and when necessary
  • Achieve minimum ‘Wait’ time and ‘Serve’ time and aim for reducing the TAT
  • Lead customers to relevant department/persons for Query Resolutions, Special Deals and other such activities
  • Ensure Customer Complaints/Feedbacks are addressed as per Company norms, and resolve Queries that have been escalated by branch staff


  • Ensure optimal profit margins are maintained for transactions
  • Solicit referrals and initiate cross-selling opportunities to existing customers
  • Play a proactive role in customer accusation and retention activity
  • Ensure exchange rates for branch operations are determined and monitored to ensure optimal profit margins and customer satisfaction
  • Prepare periodic report on Competition Analysis and take appropriate action to improve the business and customer satisfaction
  • Solicit referrals and initiate cross-selling opportunities to existing customers


  • Handle Foreign Currency, Remittances, and other customer transactions as per company policies & procedures
  • Ensure assigned work activities are carried out as per Company policies and procedures
  • Ensure Cash Handling is done as per Company policy, and Cash Balance at assigned ‘Till’ is accurately tailed/balanced and appropriately handled as company policies & procedures
  • Manage Cash in Branch by maintaining adequate balances, efficient sourcing and disposal of currencies, and depositing cash to bank
  • Responsible for security of Financial instruments such as Drafts, Cheques and Travelers Cheques
  • Report and review any anomalies such as Under/Overs to concerned superior immediately
  • Exercise due diligence in processes related to customer transactions, internal control processes, AML Compliance, and KYC for all customer transactions to ensure risk mitigation
  • Identify improvement areas and propose constructive changes to achieve operational excellence
  • Monitor day to day operations to ensure total adherence to Company policies and procedures
  • Provide guidance to branch staff to achieve zero defect in operations, and timely completion of all assigned activities

People Management

  • Monitor cashiers’ performance and intervene when necessary to improve staff performance in terms of efficiency and effectiveness
  • Identify cashiers’ training needs and inform management accordingly for action

Job Requirements


  • Graduate in any related field, preferably with Accounting background


  • 5+ years of experience as a Cashier/Teller with at least 2 years in a senior branch operations role from a Bank or reputed Exchange House
  • Previous exposure to large volume of cash handling is an added advantage

Knowledge & Skills

  • Excellent organizational skills
  • Ability to achieve results through team efforts
  • Good presentation and communication skills
  • Results driven and customer focused
Dubai, United Arab Emirates