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Job Description

JOB SUMMARY / PURPOSE

To ensure the smooth operations of the Call Centre which is engaged to understand the customer concern & to convey/transfer the same to the operation team or relevant department. A customer service executive will act as a liaison, provide product/services information, and resolve any emerging problems that our customer might face with accuracy and efficiency. They must be patient, empathetic, a problem solver, communicative, ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibility:

  • Always adhering to the call centre procedures and policies for all 800 lines – Inbound and Outbound (South, DSA, Assets & DuserveFM) calls.
  • For professionally handle the customer call as per the company standard.
  • For transfer of calls to specific departments depending on the client/customer’s requirement.
  • For appropriate use of the CAFM systems.
  • To provide personalized customer service to the highest level.
  • To prepare and circulate aging, monthly & daily reports to the Execution Team.
  • Prepare various reports on service request, incidents & work orders for the execution team.
  • Building customer’s interest in the services and products offered by the company.

QUALIFICIATON: Higher School Secondary or Graduate

KNOWLEDGE, SKILL, AND ABILITY: Intermediate Knowledge of MS Office, Email Communication, CAFM systems.

JOB SPECIFIC SKILL IF ANY: Soft Skills Communication, Intermediate Knowledge of Email and Chat Communication.

Area
Dubai, UAE