Coordinator – Front Office – Jumeirah Al Qasr

Application deadline closed.

Job Description


About Jumeirah and Madinat Jumeirah Resort:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage. The resort comprises of three grand boutique hotels: Jumeirah Al Qasr, Jumeirah Mina A’Salam, Jumeirah Al Naseem and a collection of 29 traditional summer houses know as Jumeirah Dar Al Masyaf. In addition, there’s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa and the Talise Fitness health club.

About the Job:

An opportunity has arisen for a Front Office Coordinator to join the team of Jumeirah Al Qasr. The main duties and responsibilities of this role are:

  • Responsible for monitoring and managing guest credit limits in accordance with established policies and procedures.
  • Rectify and update guest profiles to enhance their experience and ensure accurate information is registered within the Property Management System.
  • Thoroughly audit financial documentation, maintain records, and submit necessary documentation promptly.
  • Manage billing procedures for group reservations, ensuring accuracy in invoicing.
  • Liaise closely with the finance department on various transactions and provide necessary support.
  • Pro-actively allocate rooms for guests, considering preferences and ensuring a smooth check-in process.
  • Oversee office amenities and guest-related purchases, handle procurement, and maintain inventory.
  • Engage in proactive communication with guests before their arrival to meet their preferences.
  • Undertake any additional responsibilities assigned by the manager.

About You:

The ideal candidate for this position will have the following experience and qualifications:

  • Proficient in English with strong communication and interpersonal skills, both in verbal and in writing.
  • Previous experience in front office operations or as a coordinator within any of the various hotel departments, demonstrating proficiency in departmental administration and financials.
  • Working proficiency and knowledge of Opera (Property Management System), HotSos and Microsoft softwares (Word, Excel and Powerpoint). Knowledge of PulseApp would be advantageous.
  • Strong attention to detail is highly desirable for this role.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Al Sufouh, Dubai, AE