Customer Relationship Officer

Job Description

JOB PURPOSE

To manage and service customer relationships by understanding their needs and providing them with appropriate products, services and solutions to maintain and enhance a customer base.

JOB DESCRIPTION

Develop and manage customers to meet their needs and achieve the objectives of the bank in line with the required standards.

Identify and act on new sales leads and relationship development opportunities with cross sell, upsell and retention to contribute to the improvement of market and customer share of wallet with the bank.

Perform adequate care and due diligence in day to day conduct to protect the bank from financial and non-financial loss.

Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that the work is carried out to the required standard of service to customers and stakeholders.

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions.

Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance.

Skills

Minimum Experience

At least 2 years of experience in a similar role in a financial institution

Minimum Qualifications

Bachelor’s degree

Knowledge and Skills

Basic knowledge of word and excel

Excellent interpersonal and multitasking skills

Time Management skills

Knowledge of global financial markets and trends