Customer Service Administrator

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Job Description


Customer Service Administrator

Guarantee a positive customer experience and ensure quick and reliable processing of customer orders from booking to invoicing. Handle speedy and knowledgeable responses to assist customers at any stage of their order and proactively address any problems.

In This Role, Your Responsibilities Will Be:

  • Responsible for the end-to-end process from Customer purchase order to invoice, including order management, issuance of internal purchase orders, and shipping tasks across all media (Telephone, mail, etc.).
  • Use specific tools to support projects and base business – Oracle for order booking, Clarity for project administration
  • Ensure the contract review, International Trade Compliance, and record retention policy is applied with no exception, and report to your management when discrepancies are identified.
  • Check the feasibility of customer requests in terms of lead times, certificates and documents required (Mainly Exports)
  • Continuously supervise the open orders and take actions to anticipate issues/satisfy the request of the customer (within the companies’ dedication). This can involve collaborating with factory planning, warehouse, or any other department involved.
  • Collaborate with various departments to resolve order issues, including but not limited to financial and delivery disputes, return and claims
  • Proactively connect with customers on the status of their orders and provide regular updates, ensuring a high level of customer happiness
  • Responsible for supporting inventory management and local customs procedures
  • Review and validate the Letter of credit/Bank Guarantees for Customer orders
  • Apply relevant Customer Service procedures and processes in the respect of the Quality Management System and in accordance with Emerson Discrete Automation Policies and standards.
  • Contribute to continuous improvement: Share issues and propose corrective and preventative actions followed in actions plans held by the Team Leader, thereby ensuring the level of customer service required.
  • Ensure Health and safety compliance as per standards under local law
  • Develop wide market knowledge and ensure a keen awareness of Emerson Discrete Automation products portfolio offering.
  • Any additional task that might be needed by the business.

Who you are:

  • Attention to detail, hard worker, proactivity, Collaborative, willingness to interact
  • Ability to work under time pressure and multi-tasking
  • Strong analytical skills and ability to tackle problem
  • Excellent Customer sense
  • Excellent verbal and written communication skills in English.

For this Role, You Will Need:

  • Bachelor’s degree or equivalent experience in business administration or International Trade is a plus.
  • Minimum three (3) years progressive experience in customer service role

Preferred Qualifications that Set You Apart:

  • Good knowledge and proven practice of international trade: Incoterms, Payment terms, Transport.

Our offer to you:

We recognize the importance of employee wellbeing and know that to do your best you have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.