Director of Rooms – Operations – Jumeirah Beach Hotel

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Job Description


About Jumeirah Beach Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity. Jumeirah Beach Hotel, Dubai’s premier lifestyle and family friendly destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International 

Airport. An icon of Dubai, the hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf. 

With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health, and wellness facilities for all our guests including the award winning Talise™ Spa, state of the art J Club fitness and wellness centre and Sinbad’s Kids Club and extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognized in the prestigious Gault & Millau UAE Guide 2022. 

About the Job:

An opportunity has arisen for a Director of Rooms to join Operations in Jumeirah Beach Hotel. The main duties and responsibilities of this role:

  • Maintain and achieve high standards of rooms’ operational efficiency by ensuring all Standard Operating Procedures are up to date and all employees are effectively trained.
  • Monitor closely the profitability of all departments within the rooms division in order to provide solutions to improve problem areas and assist in implementing corrective measures. 
  • Administer the overall effort of cost control across the rooms departments to ensure efficiency, productivity and departmental profitability without compromising the guest experience.
  • Liaise with the Director of Revenue to facilitate and support the increase of the revenue generation per rooms. 
  • Make recommendations for modernization of equipment, service methods, and presentation to improve guest satisfaction and profits.
  • Monitor, analyze and keep up to date with the activities and trends of the hospitality industry in order to propose initiatives that will improve the competitive advantage of the hotel.
  • Monitor and validate on a regular basis that hotel guests are receiving the best possible service available, applying all the required corrective actions in order to support the maintenance of high quality of services according to the brand image and standards of the Group. 
  • Manage the effective achievement of the rooms division objectives through setting individual goals, managing performance, developing staff and providing formal and informal feedback in order to maximize overall performance and team motivation while continuing to deploy resources effectively for growth and further strengthening the employee value proposition. 
  • Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah Group provides world class and luxurious hospitality services to its guests and protect the Shareholders’ interests.
  • Recommend improvements to departmental policy and manage the implementation of procedures and controls covering all areas of activity so that all relevant procedural requirements are fulfilled while ensuring that Jumeirah Group delivers world class services, excellence, and innovation.

About you: 

The ideal candidate for this position will have the following experience and qualifications:

  • Bachelor’s degree in hospitality or relevant field from an accredited and renowned University.
  • 6 to 8 years of relevant experience with an international hospitality company; 3 years of which in managerial position.
  • Experience of working in an international capacity and a solid understanding of cultural and market differences (especially those of the Middle East and Asia).
  • Strong rooms experience in luxury properties (preferably of a minimum size of 200 rooms) with high volume passing.
  • Ability to run Club Lounges with some Food and Beverage experience.
  • Ability to control expenses and to understand the impact of guest retention.
Dubai, AE