Door Attendant

15/05/2024
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Job Description

About the job

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Door Attendant you are responsible to provide professional and customer focused service to our guests, ensuring their every visit will become a memorable one and your role will include key responsibilities such as-

  • Offer consistently professional, friendly, warm and engaging service
  • Ensure guests are greeted appropriately upon arrival in a warm manner
  • Open car doors for arriving and departing guests and escort them to the lobby
  • Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request
  • Forward all guest complaints or problems to the manager on duty
  • Ensure that an effective handover is made between duty shifts
  • Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times
  • Establish, promote and maintain good public relation while meeting or exceeding guest expectations

Skills

Education, Qualifications & Experiences

You must ideally have a vocational training within hospitality with preferable previous experiences in the Concierge Department within a hotel. Excellent written and verbal English communication skills, along with strong interpersonal abilities are essentials. Computer Knowledge and additional language skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Area
Dubai