Duty Manager – Front Office – Zabeel House The Greens

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Job Description


About Jumeirah and the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.

Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Our lifestyle brand, Zabeel House takes inspiration from our roots – Dubai. Much like the city where it was created, we too like to push the boundaries to create innovative hotel stays. We are curators of ‘what is good,’ and build experiences that people want to share. 

Limitless curiosity is our commitment to engage the guest in the local neighborhood through sharing our knowledge of the area with guests to inspire them to explore. Inventiveness is our commitment to engage with guests with open minds, with ingenuity, with fresh creativity and always thinking outside the box. Honesty reflects our commitment to always be genuine towards our guests; to have conversations, not interactions. Freedom relates to Zabeel House design and ambiance – we created a brand that is high on design but low on complexity and our design – led spaces are crafted to allow our guests to have the freedom to be who they want to be and stay how they want to stay. Finally, Belonging reflects how we want our guests to feel – guests who want to live like a local – even if just for a day. 

Our property, Zabeel House by Jumeirah, The Greens, offers its guests 210 rooms and suites, and a co-workspace with meeting rooms. For those inclined toward wellness, a cutting-edgefitness centre awaits, while the rooftop boasts a pool area for leisure and relaxation. Elevating the culinary experience, a diverse collection of restaurant outlets awaits exploration, including a multi award-winning vibrant Pan-Asian restaurant.

About the Role:

An opportunity has arisen for a Duty Manager to join our amazing Front Office Department in Zabeel House by Jumeirah The Greens. The main purpose of the role is to represent the management of the hotel during evening and night hours in all issues that require immediate attention or supervision in the hotel and is responsible to supervise all Front Office colleagues ensuring a smooth operation and maximum guest satisfaction in all areas.

 The main duties and responsibilities of this role:

  • Supervises all operational areas, ensuring that all hotel guests and visitors receive an optimum level of service and care at all time and procedures & policies are followed.
  • Handles guest feedback in effective and efficient manner and resolves guest complaints.
  • Checks all VIP arrivals allocation for the evening, night and next morning arrivals.
  • Inspects the rooms for cleanliness, maintenance and preference set-up
  • Greets and escorts VIPs on arrival and departure, ensuring their arrangements are to the guest satisfaction.
  • Oversees and completes any outstanding Front Office duty issues as per the handover. 
  • Responds to any requests made to the Front Office duty phone & assumes responsibility for any urgent matters on behalf of Executive Management.
  • Assumes the role of controller in case of emergency situations until relieved by senior management.
  • Conducts daily standard and quality checks as per checklist.
  • Maintains a high morale and productivity as well as good communication within the Front Office as well as between other departments.
  • Develops colleagues, Team Leaders by delegating tasks and then empower and coach them making sure they achieve the desired results.
  • Monitors and control the booking situation and room availability of the day and handle booking out guests in case of an overbooking situation.

About You:

 The ideal candidate for this position will have the following experience and qualifications:

  • Possess Hotel Management Degree
  • Previous Duty Manager or Supervisory experience
  • Minimum 02 years hotel leadership experience, including Guest Service Supervisory/Management experience.
  • English and preferred at least one additional foreign language (European preferred)
  • Opera knowledge
  • Have Emergency Controller qualifications.
  • Able to converse and resolve guest complaints/issues in a calm and professional manner
Dubai, AE