EVENT SALES MANAGER

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Job Description

Summary

• Proactively finding opportunities and leads for business growth by being closely in touch with clients.

• Entertaining and conducting hotel inspections with clients.

• Arranging appointments with clients off-site.

• Handling guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems.

• Assisting to conduct extensive competitor research and maintaining excellent product knowledge of the Hotel.

• Understanding client needs and providing a proposal which best suits their requirements.

• Overlooking and optimizing the utilization of rooms inventory and event spaces

• Ensuring all agreements (sales contracts) follow the established hotel policies and procedures and are based on sound commercial judgement.

• Ensuring correct booking procedures are applied in relation to group room allocations, meeting set-ups, catering terms and contractual agreements.

• Ensuring that all events are carried out in an innovative and stylish fashion that reflects positively on the customer’s event and remains a positive brand contact for Grand Hyatt Dubai.

• Entertaining potential and current customers based on business priorities.

• To be conversant in all sales related activities and undertake such responsibilities as and when required, dictated by business levels.

• To have a strong hotel product knowledge and be well versed in up-selling techniques. 

• Attending weekly revenue meeting with the sales department heads and hotel management and be able to give a financial projection for the segment as well as a backing strategy.

• Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.

• Liaising and working closely with the related operation departments ensuring guest’s requests and expectations are being met. 

• Converting active leads and achieving personal sales targets. 

• Assisting the Director of Event Sales with the recruitment of employees to join the Event Sales team.

• Attending trainings as part of the efforts to enhance job knowledge and the team’s knowledge on working efficiently. • Ensuring adherence to laws, regulations, and hotel policies.

• Assisting the team with any support that they require.

• Maintaining positive guest and colleague interactions with good working relationships.

• Ensuring all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.

• Maximizing the effectiveness of Sales Coordinators & Executives by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

• Handling guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management.

Minimum 2 years work experience as Event Sales Executive.

Good problem solving, administrative and interpersonal skills are a must.

Area
AE - Dubai