Front Desk Agent – Jumeirah Lowndes Hotel

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Job Description

About the job

Front Desk Agent – Jumeirah Lowndes Hotel

About Jumeirah & the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.

Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

An enchanting boutique hotel in the highly exclusive area of Belgravia, London, Jumeirah Lowndes offers a collection of appointed bedrooms and suites designed to suit the needs of both the leisure and business traveller. Set against the serene backdrop of a leafy London square, this chic, contemporary retreat is located just moments away from key attractions including Hyde Park and the Royal Albert Hall. Guests have complimentary access to all facilities at the nearby Jumeirah Carlton Tower, including The Peak Health Club & Spa.

About the Job:

An opportunity has arisen for a Front Desk Agent to join us at Jumeirah Lowndes Hotel. The main duties and responsibilities of this role are:

  • Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest’s name at every opportunity. Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures.
  • Escort guests to their rooms on checking in, explain and endeavour to sell & cross sell the hotel’s food and beverage facilities. Explain all the facilities in the room, e.g. heating, television, hairdryer etc. Assist guest with luggage.
  • Enter all arrivals’ check in / out details accurately in the computer and modify any information correctly with particular care towards spelling and room rates.
  • Ensure that the hotel’s credit policy is adhered to at all times, with particular care to the established policy on “chance guests”.
  • Make reservations at such times as when the Reservations office is unable to do so.
  • Always deport yourself in keeping with high standards of behaviour and appearance expected of Jumeirah International in your attitude towards guest and colleagues alike.
  • Fulfil a switchboard function by answering all incoming telephone calls to the hotel and answer guest enquiries or re-direct as appropriate, including scheduling and making wake- up calls. All telephone calls to be answered in line with company standards.
  • To understand and to follow hotel’s policies and procedures this includes credit policies and cash handling responsibilities.
  • To be responsible for the cash float, foreign currencies and all collections.
  • To carry out any other reasonable duties and responsibilities as assigned.

About you:

The ideal candidate for this position will have the following experience and qualifications:

  • Excellent interpersonal and communication skills, both in person and by telephone.
  • Knowledge of Opera Cloud is preferred.
  • Ability to learn multiple computer software and accurately input information into the systems.
  • Ability to work cohesively with co-workers both within and outside of your department.
  • Ability to prioritize, organize and follow up.
  • Must be available to work weekends, days, evenings and holidays.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…

  • Competitive salary + excellent service charge
  • 28 holidays inclusive of Bank Holidays
  • Extra holiday for significant Birthdays (21.30.40. etc.)
  • Life insurance
  • Next pension
  • Jumeirah perks website access – discount
  • F&B and Spa treatment discount
  • Lieu day if you work on Bank Holidays
  • Dry cleaning of uniform or Business attire
  • Meals on duty
  • Employee assistance programs
  • Wellness benefits – Chiropodist, Flu jabs, and more!
  • Taxi service after hours
  • Social events & recognitions programs
  • Ongoing training & development
  • Weeding/Baby gift
  • Cycle scheme
  • Internal transfer scheme
  • Eye test and discount for VDU users
  • Dental cash back plan
  • External transfer scheme