Front Office – Telecommunications – Guest Services Assistant

Application deadline closed.

Job Description


About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. 

Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. 

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. 

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. 

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity. 

A sustainable hospitality leader in the capital, Jumeirah at Saadiyat Island Resort is a breadth of fresh air offering an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and conceived to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning SPA featuring an extensive menu of specialized treatments and exclusive products from all around the world. In addition to this, guests can utilize wide range of leisure facilities including a mixed and ladies-only gym, a kids club and a tennis court. Boasting 400 meters of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco-friendly strategies and initiatives since its launch in 2018. 

About the Job:

An opportunity has arisen for a Guest Services Assistant to join Telecommunications Department in Jumeirah at Saadiyat Island Resort. The main duties and responsibilities of this role: 

  • To update guest details in the Opera (PMS) guest profile.
  • To maintain and update all departmental training records as per Jumeirah Policy.
  • To ensure that all guests receive a warm friendly welcome creating positive first impression of the hotel and its team.
  • To ensure that all queries and requests are dealt with in an efficient and professional manner.
  • To have a high level of product knowledge of the property and its facilities as well as the city of Abu Dhabi.
  • Ensure that Wake up Calls are set correctly and punctually and that any failures are followed up.
  • Ensure that all faxes (especially for guests) are collected by the concierge and delivered immediately and they are recorded properly
  • To answer all phone calls according to the Jumeirah company wide standards
  • Ensure that guest messages in Opera are typed correctly following the Jumeirah standard.
  • Ensure that all operators are aware of the resort’s fire, safety and emergency procedures.
  • Regular update the digital phone book on the opera front office system.
  • To ensure that the Front Office Manager is updated and informed of all feedback received from the guests.
  • Any other duties as may reasonably be requested by the management.

About you:

The ideal candidate for this position will have the following experience and qualifications:

  • Must have 2 years of experience in Front Office/Telecommunications in luxury environment.
  • Familiarity with LQA and Forbes standards is preferred.
  • Fluency in English is mandatory. Proficiency in Arabic, Chinese or Russian speaker is preferred.
  • Communication skills
  • Microsoft Software skills

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.  

Saadiyat Island, Abu Dhabi, AE