Groups & Events Coordinator

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Job Description

JOB DESCRIPTION

About Jumeirah and the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.

Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Our lifestyle brand, Zabeel House takes inspiration from our roots – Dubai. Much like the city where it was created, we too like to push the boundaries to create innovative hotel stays. We are curators of ‘what is good,’ and build experiences that people want to share. 

Limitless curiosity is our commitment to engage the guest in the local neighborhood through sharing our knowledge of the area with guests to inspire them to explore. Inventiveness is our commitment to engage with guests with open minds, with ingenuity, with fresh creativity and always thinking outside the box. Honesty reflects our commitment to always be genuine towards our guests; to have conversations, not interactions. Freedom relates to Zabeel House design and ambiance – we created a brand that is high on design but low on complexity and our design – led spaces are crafted to allow our guests to have the freedom to be who they want to be and stay how they want to stay. Finally, Belonging reflects how we want our guests to feel – guests who want to live like a local – even if just for a day. 

Our property, Zabeel House by Jumeirah, The Greens, offers its guests 210 rooms and suites, and a co-workspace with meeting rooms. For those inclined toward wellness, a cutting-edge fitness centre awaits, while the rooftop boasts a pool area for leisure and relaxation. Elevating the culinary experience, a diverse collection of restaurant outlets awaits exploration, including a multi award-winning vibrant Pan-Asian restaurant. 

About The Role: 

  • Manage group room blocks and meeting space for average to large-sized assigned groups.
  • Assist in the development, implementation and sustaining of solicitation program focused on increasing business.
  • Provide positive and proactive leadership to ensure maximum revenue potential.
  • Participate in sales calls with members of sales team to acquire new business and/or close on business.
  • Coordinate all events manpower and operations support team to ensure a flawless on time delivery of event and maximum guest satisfaction.
  • Provide quality service to customers in all assigned tasks, to provide services always aligned with group’s quality of services and values.
  • Conduct property inspections and make recommendations on set-up and planning to maximize on yield whilst continually striving to meet the needs of the customer.
  • Manage day to day operations of the Events function by providing guidance, encouraging teamwork, and facilitating related professional work processes in order to achieve high performance standards and liaise with internal and external parties at the appropriate levels to ensure smooth flow of operations.
  • Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Company provides world class and luxurious hospitality services to its guests.
  • Recommend some improvements to departmental policy, implement approved departmental policies, processes, and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.
  • Motivate subordinates and contribute to the identification of opportunities for participating in change initiatives, programes and projects considering best practices, improvement of processes and productivity improvement.

About You:

  • Advanced knowledge of Meetings & Events operations, Delphi, Opera.
  • Very good command of speaking, reading, and writing English language. 
  • Strong communication and interpersonal skills.
  • Strong customer service orientation.
  • Strong organizing and planning skills 
  • Project management, planning, and implementation skills.
Area
Dubai, AE