Guest Relation Executive – 42 Midtown Restobar – Zabeel House The Greens (Head Hostess)

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Job Description

JOB DESCRIPTION

About Jumeirah and the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.

Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Our lifestyle brand, Zabeel House takes inspiration from our roots – Dubai. Much like the city where it was created, we too like to push the boundaries to create innovative hotel stays. We are curators of ‘what is good,’ and build experiences that people want to share. 

Limitless curiosity is our commitment to engage the guest in the local neighborhood through sharing our knowledge of the area with guests to inspire them to explore. Inventiveness is our commitment to engage with guests with open minds, with ingenuity, with fresh creativity and always thinking outside the box. Honesty reflects our commitment to always be genuine towards our guests; to have conversations, not interactions. Freedom relates to Zabeel House 

design and ambiance – we created a brand that is high on design but low on complexity and our design – led spaces are crafted to allow our guests to have the freedom to be who they want to be and stay how they want to stay. Finally, Belonging reflects how we want our guests to feel – guests who want to live like a local – even if just for a day. 

Our property, Zabeel House by Jumeirah, The Greens, offers its guests 210 rooms and suites, and a co-workspace with meeting rooms. For those inclined toward wellness, a cutting-edge fitness centre awaits, while the rooftop boasts a pool area for leisure and relaxation. Elevating the culinary experience, a diverse collection of restaurant outlets awaits exploration, including a multi award-winning vibrant Pan-Asian restaurant.

About the Job:

An opportunity has arisen for a head of Guest relations executives. The main duties and responsibilities of this role are:

  • Ensures hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome.
  • Schedule dining reservations and arranges special requests such as parties according to the Restaurant Reservations SOP. 
  • Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings.
  • Greets guests, and escorts them to tables, and provides menus. 
  • Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned. 
  • Has a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift. 
  • Familiar enough with the menu to answer any questions the guests may have and should inform guests of any specials at time of seating. 
  • Demonstrates a sound knowledge of all menu items,
  • Informs staff of any specific guest request or needs.
  • Ensures a proper capture of all guest source data (in-house, local residents, outside tourist, SBU) and consolidate per shift.
  • Organize and coordinates the guest executives, in order to ensure a smooth operation.
  • Ensure group enquiries and bookings are promptly and efficiently communicated to culinary and service teams.
  • Organize and train the team based on the SOP provided.

About You:

The ideal candidate for this position will have the following experience and qualifications:

  • A minimum of 1-year restaurant experience in a luxury environment
  • Fluent in English; additional languages are a plus 
  • Ability to work in a multicultural environment
  • Strong communication and interpersonal skills
Area
Dubai