Guest Relations Executive – Burj Al Arab (Russian Speaker)

Application deadline closed.

Job Description


About Jumeirah & the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.

Dubai’s most iconic hotel and a global icon of Arabian luxury, Burj Al Arab Jumeirah is the flagship hotel of Jumeirah Group’s portfolio of exceptional properties, representing a timeless pinnacle of luxury. One of the world’s most photographed superstructures, the elegant sail-shaped hotel redefines the meaning of luxury hospitality both in Dubai and around the world. Dedicated to creating memorable moments, Burj Al Arab Jumeirah is home to some of Dubai’s most exquisite dining experiences, from the MICHELIN starred and Gault&Millau’s three toque Al Muntaha to the ultimate lifestyle destination, SAL.

“Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.”

About the Job:

An exciting opportunity has arisen for an experienced Guest Relations Executive – Food & Beverage in Burj Al Arab. The main duties and responsibilities of this role are:

  • Ensure hostess desk/door is always manned so that all guests receive a friendly & prompt welcome.
  • Schedule dining reservations and arranges parties or special services for customers according to the Restaurant Reservations SOP.
  • Actively uses the standards detailed in F&B Enquiry/ Booking checklist when taking Restaurant enquiries or bookings.
  • Greet guests, and escorts them as required. Must familiarize with the menu to answer guest’s queries.
  • Ensure that all complaints are promptly attended to and check with the guest for Feedback. 
  • Maintain knowledge of all in-house services as well as local information and must be able to assist guests as per their enquiries. 
  • Identify guest’s needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information in line with Heart of Jumeirah. Inform staff on next shift about special needs or as necessary.
  • Maintain working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift 
  • Answer telephone within 3 rings using the JI Standard script and respond professionally.

About You:

The ideal candidate for this position will have the following experience and qualifications:

  • Strong communication and interpersonal skills.
  • 1-2 years’ experience in guests service-related work in a 5-star hotel in Casual/All Day Dining.
  • Proficient in English and a second language (preferably Russian) would be an added advantage.
  • Strong Customer service orientation and ownership.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.  

Umm Suquim 3, Dubai, AE