Guest Relations Executive – Trattoria Toscana – Jumeirah Restaurants

Application ends: 31/12/2023
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Job Description


About the Job

An opportunity has arisen for a Guest Relations Executive to join the team of Trattoria Toscana. The main duties and responsibilities of this role are:

  • Ensures hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome.
  • Schedule dining reservations and arranges special requests such as parties according to the Restaurant Reservations SOP. 
  • Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings.
  • Greets guests, and escorts them to tables, and provides menus. 
  • Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned. 
  • Has a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift. 
  • Familiar enough with the menu to answer any questions the guests may have and should inform guests of any specials at time of seating. 
  • Demonstrates a sound knowledge of all menu items, MJ F&B Service procedures and JI Hygiene Standards.
  • Informs staff of any specific guest request or needs.
  • Ensures a proper capture of all guest source data (in-house, local residents, outside tourist, SBU) and consolidate per shift.

About you:

The ideal candidate for this position will have the following experience and qualifications:

  • Strong communication and interpersonal skills.
  • Proficient in English and a second language (Russian, German, Arabic or French) would be an added advantage.
  • At least 1-2 years of experience as a Guest Relations Executive in a luxury hotel or a high-end restaurant.
Al Sufouh, Dubai, AE