Guest Room Technician

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Job Description


  • Principal duties and responsibilities may include, but are not limited to, the following, which indicates the general nature of work expected:
  • Attends to repairs and maintenance of all types of mechanical equipment such as heating, ventilation, and air-conditioning equipment, pumps, water treatment plant, etc.
  • Carry out electric arc and oxy-acetylene welding.
  • Attending to pipe repairs or fitting work including minor plumbing jobs.
  • Ensuring that the supplied uniform is clean and in good repair. Always maintain a clean and tidy appearance before entering a guest room or public area.
  • Ensuring that the plant room, workshop, and related areas are kept clean and tidy condition.
  • Observing prescribed safety standards. Helping maintain safe conditions for self and others. Performing related duties and special projects as assigned.
  • Interacts with other Departments when necessary to provide additional or specialized services for functions, promotions, and festivities.
  • Adhere to Emirates Palace Mandarin Oriental Employee Handbook
  • Adhere to Emirates Palace Mandarin Oriental Policies & Procedures
  • Follow Supervisor’s instructions in line with job requirements
  • Adhere to all security and safety instructions
  • Inspire guests with an attitude of personal attention to their requests
  • A commitment to a sense of urgency, immediacy, and total responsiveness
  • Intuitively anticipate guests’ needs and address them in a refreshingly unique manner
  • Proactively find opportunities for innovative service delivery
  • Demonstrate commitment to uncompromising standards of excellence
  • Approach each guest in a confident and welcoming manner
  • Work as a team with all other departments in their effort to delight the guest
  • Demonstrate a willingness to “go the extra mile” to exceed guests’ expectations
  • Show respect for guest’s security and privacy at all times
  • Take personal responsibility for meeting guests’ needs
  • Communicate effectively to ensure service excellence at all times
  • Ensure requests are followed through to the guest’s satisfaction
  • Display a sense of determination when solving problems
  • Adapt the role of a “server” in acting on the hotel stage.
  • Create moments of emotional value for the guest.
  • Look for creative service delivery

Skills & requirements:

  • Diploma or apprenticeship in Mechanical or Electrical 
  • Previous resort experience in the same role, within a luxury hospitality environment is preferred
  • Ability to solve engineering problems using appropriate theoretical and practical engineering principles.
Abu Dhabi