Guest Services Executive (Receptionist) – Front Office – Jumeirah Al Qasr

Application deadline closed.

Job Description


About Jumeirah and Madinat Jumeirah Resort:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage. The resort comprises of three grand boutique hotels: Jumeirah Al Qasr, Jumeirah Mina A’Salam, Jumeirah Al Naseem and a collection of 29 traditional summer houses know as Jumeirah Dar Al Masyaf. In addition, there’s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa and the Talise Fitness health club.

About the Job:

An opportunity has arisen for a Guest Services Executive to join the team of Jumeirah Al Qasr. The main duties and responsibilities of this role are:

  • Upon guests’ arrival, extend a warm welcome and complete the registration process, providing them with room keys neatly arranged in the designated welcome booklet.
  • Handle guest payments upon check-in and check-out and accurately settle their bills. 
  • Deliver tailored check-in services specifically designed for VIP guests.
  • Maintain and update guest profiles and historical records meticulously. 
  • Offer efficient assistance throughout guests’ stays, catering to their various needs and requests. 
  • Enroll guests in the Jumeirah One Loyalty Membership Program to enhance their experience. 
  • Effectively sell available rooms to walk-in guests, maximizing revenue at the highest possible rate. 
  • Maintain constant operational readiness and presence at the reception desk, ensuring it remains well-stocked and adequately staffed. 
  • Safeguard guest privacy by strictly adhering to security protocols, preventing the disclosure of any guest details to unauthorized individuals. 
  • Demonstrate comprehensive knowledge of the hotel’s services and facilities to provide guests with informed recommendations. 
  • Arrive punctually for shifts and adhere to the appropriate uniform and grooming guidelines. 
  • Oversee the reception email inbox, ensuring efficient and timely communication in handling incoming inquiries. 

About you:

The ideal candidate for this position will have the following experience and qualifications:

  • Strong communication and interpersonal skills.
  • Proficient in English and a second language (Russian, German, Arabic or French) would be an added advantage.
  • Previous working experience in a similar role within a reputed hospitality brand. 
  • Computer knowledge, i.e. basic experience with windows, internet explorer and word. 
  • Familiarity and proficiency in utilizing Fidelio/Opera and HotSos is a plus.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Al Sufouh, Dubai, AE