Housekeeping Manager – Jumeirah Living Marina Gate

13/02/2024
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Job Description

JOB DESCRIPTION

About Jumeirah and the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand. 
promise.
Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. 

Jumeirah Jiving Marina Gate is a destination for urban living in Dubai’s upbeat Marina, ideal for those looking for a space that caters to work and play. Sitting boldly in the waterfront, Jumeirah Living marina Gate redefines the standard of living by offering exclusive range of facilities and amenities, including an infinity pool overlooking Dubai Marina, along state-of-the-art fitness center and Amara Lounge. A sense of accomplishment and excitement envelops this destination, where long- and short-term guests confidently find a home away 
from home.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.”

About the Role:

An exciting opportunity has arisen for a Housekeeping Manager to join our amazing team in Jumeirah Living Marina Gate. The main purpose of the role is to provide proactive, professional, and efficient guest service ensuring maximum guest satisfaction in a manner consistent with Housekeeping standards. 

The main duties and responsibilities of this role are to:

  • Monitor, control and inspect the daily housekeeping operations focusing on the delivery of the required services according to the processes, procedures, and standards of the Group. 
  • Control the housekeeping supplies expenses and develop the shift schedule according to the requirements of the operations and the capacity of the manpower, to effectively manage the housekeeping budget.
  • Drive sales of housekeeping service packages to residents of the building ensuring the achievement of yearly budget.
  • Ensure that all guest requests/complaints are always handled promptly and professionally with the highest degree of guest care quality and discretion. 
  • Liaise closely with the Front Office regarding the vacant and occupied rooms requested for cleaning and plan the housekeeping activities accordingly.
  • Coordinates with the Engineering and Food & Beverage operations to support them in the delivery of their tasks by performing all the required cleaning and housekeeping of the required area, e.g. rooms, F&B outlets, public areas, etc.
  • Monitors and controls the inventory of the housekeeping supplies proceeding to the procurement of the required material to ensure availability.
  • Ensure that all guest rooms and public areas are always equipped with predefined supplies, ensuring compliance with the standards and protocols of the hotel.   
  • Check and inspect housekeeping equipment and report malfunctions to the Engineering department to enable their availability and functionality for the execution of the housekeeping activities. 
  • Conduct regular housekeeping meetings to keep colleagues informed of policies and procedure, special events, further improvement plans and guest comments to improve their engagement and commitment in delivery of high-quality services.
  • Oversee and assist in all administrative aspects of the department ensuring that necessary clear and concise operation records are maintained.     
  • Ensure that housekeeping staff members always wear the proper clean uniforms with their badges to assure their adherence to the brand dress code and following the hygiene standards.
  • Ensure compliance with all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that the Company provides world class and luxurious hospitality services to its guests.
  • Recommend improvements to departmental policy, implement approved departmental policies, processes, and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.
  • Motivate subordinates and identify opportunities for participating in initiatives, programs and projects considering best practices, improvement of processes and enhanced productivity.

About You:

The ideal candidate for this position will have the following experience and qualifications:

  • Bachelor’s degree of Hospitality Management or relevant field from an accredited and renowned University.
  • 5 to 8 years of experience within the international hospitality industry; 2 years of which in a manager position in a luxury hotel.
  • Advanced knowledge of housekeeping process and procedures.
  • Experience in working with a culturally diverse workforce.
  • Ability to resolve guest complaints/issues in a calm and professional manner. 
  • High level of customer service and anticipating customer needs.
  • Very good knowledge of hospitality operations and processes 
  • Familiar with Property Management Systems.
  • Strong problem solving, reasoning, and analytical abilities.
  • Very good command of speaking, reading, and writing English language.
  • Computer literacy and very good MS Office skills.
  • Operational Excellence: Delivering Excellence / Influencing & Communication.
  • Personal Attributes: Flexibility and Adaptability / Understanding people.
  • Leadership Talent: High performance teamwork and co-operation.

About the Benefits:

This position offers an attractive tax-free salary, paid in Dirhams (AED), the local currency of UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Area
Dubai, AE