HOUSEKEEPING SUPERVISOR

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Job Description

Description

 Department: F&B Airport – Service

Location: Dubai International Airport Terminal 1

Category: Hospitality

Key Accountabilities

  • Ensure all customers are provided with the best quality of food and service through cost effective and efficient management, assuring continuous improvement of food items.
  • Ensure that F&B operation is performed in compliance with the EKFC Service Standard including Hygiene and Safety aspects.
  • Ensure professional supervision of assigned staff by training, motivating and counselling to achieve the objectives agreed upon and provide the necessary guidance whenever required.
  • Demonstrated ability to identify and implement corrective actions arising from incident investigations.
  • Ensure that the standards of the service, the quality and prices of food items are maintained to a satisfactory level.
  • Comply with and practice EKFC Occupational Health and Safety Policy and procedures.
  • Responsible for implementing safe working practices and procedures in accordance with EKFC policies.
  • Demonstrate ability to identify and implement corrective actions arising from incident investigations.
  • Apply the Quality Policy and Quality System established in accordance with ISO 9001:2008 international standards and executes all responsibilities according to the department work procedures while reflecting EKFC Quality Policy.

Essential Requirements and Competencies

  • Diploma holder in Hotel Management or equivalent qualification.
  • High standards of verbal and written communication in English.
  • Should have significant supervisory skills and organization competencies.
  • Experience in 4-5 star hotel environment.
  • Demonstrated ability to manage staff.
  • Knowledge of various food service styles.
  • Ability to resolve customer complaints and anticipate emerging customer needs to continually improve service standards.
  • A professional manner with the ability to work under pressure to meet targets and achieve results.
  • Strong planning and organizational skills with the ability to multi-task and manage time effectively.
  • Ability to collaborate cross functionally and at all levels and team based approach including ability to positively manage conflict.
  • Delivers effective, well-structured written/ spoken communication, with impact and energy.
  • High level of commitment to continuous improvement and adaptability to change.
Area
Dubai