Manager – Facilities Management – Soft Services (UAE National)

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Job Description

Department Definition

As part of Expo City Dubai, the Community Management Division is responsible for providing world-class community services and customer satisfaction, in addition to managing all operational aspects of the Expo City Dubai master community, buildings and tenants.

Opportunity Responsibilities

The main responsibilities for this role include:

Strategic Responsibilities:

  • Formulate and execute strategies for cleaning and waste management services that align with organizational goals and sustainability initiatives.
  • Establish and update policies and procedures for cleaning and waste management to ensure compliance with health and safety regulations.
  • Oversee the budget for soft services, ensuring cost-effective operations without compromising on service quality.
  • Identify and implement innovative solutions and best practices in the field of facility management, particularly in cleaning and waste disposal.

Operational Responsibilities:

  • Ensure that all cleaning and waste management services are delivered efficiently and effectively, meeting the set standards.
  • Regularly analyze and optimize workflows for increased efficiency in cleaning and waste management processes.
  • Manage contracts with external service providers, ensuring they fulfill their contractual obligations and deliver high-quality services.
  • Conduct regular inspections of facilities to assess the quality of services and identify areas for improvement.
  • Develop and maintain emergency response plans for cleaning and waste management services.
  • Ensure compliance with environmental and health regulations; prepare and submit relevant reports to higher management.
  • Champion the adoption of sustainable and environmentally friendly cleaning and waste disposal practices. Waste and develop and implement waste reduction and recycling.
  • Generate detailed reports on the performance and efficiency of cleaning and waste management services and maintain comprehensive records of all operational activities, audits.
  • Coordinate with suppliers to ensure a steady supply of necessary materials and equipment and monitor and control inventory costs while ensuring the availability of quality supplies.
  • Monitor staff workload to ensure efficient utilization without overburdening and develop and track key performance indicators (KPIs) to measure staff efficiency and productivity.
  • Ensure all operations adhere to health and environmental safety standards.
  • Oversee the proper handling and disposal of hazardous waste materials.

People Responsibilities:

  • Lead and motivate the in-house and contracted staff, fostering a culture of excellence and teamwork.
  • Efficiently manage staff rosters and schedules to ensure optimal staffing levels at all times.
  • Implement training programs for staff to enhance their skills and knowledge in cleaning and waste management.
  • Monitor staff performance, provide feedback, and manage appraisals and disciplinary actions as needed.
  • Liaise with internal and external stakeholders to ensure their needs are met and to address any concerns related to cleaning and waste services.


6+ years’ experience with a bachelor’s degree in Facility Management, Environmental Sciences, or a related field as well as:

  • Proven experience in managing FM soft services, particularly in cleaning and waste management.
  • Strong leadership and people management skills.
  • Excellent communication and interpersonal abilities.
  • Knowledge of health and safety regulations and environmental policies.
Dubai, UAE