Manager – Guest Relations – Jumeirah Al Qasr

Application deadline closed.

Job Description


About Jumeirah and Madinat Jumeirah Resort:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage. The resort comprises of three grand boutique hotels: Jumeirah Al Qasr, Jumeirah Mina A’Salam, Jumeirah Al Naseem and a collection of 29 traditional summer houses know as Jumeirah Dar Al Masyaf. In addition, there’s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa and the Talise Fitness health club.

About the Job:

An opportunity has arisen for a Guest Relations Manager to join the team of Jumeirah Al Qasr. The main duties and responsibilities of this role are:

  • Prepare and manage the VIP arrivals list, ensuring designated managers and staff are allocated to cater to their needs.
  • Take ownership of guest concerns and requests, ensuring swift and effective resolution to guarantee guest satisfaction.
  • Oversee and evaluate the performance of Guest Relations Executives and Team Leaders, ensuring tasks are completed efficiently.
  • Build and maintain rapport with VIP guests, facilitating recognition, gathering preferences, and ensuring personalized experiences.
  • Attend to and fulfill special requests from VIP guests, both pre-arrival and during their stay, ensuring exceptional service.
  • Conduct and document departmental training sessions as needed, contributing to skill enhancement and team efficiency.
  • Ensure adequate staffing and coverage of lobby duties, maintaining a welcoming and efficient environment.
  • Provide information and assistance regarding hotel facilities, events, and general inquiries, ensuring a seamless guest experience.
  • Conduct regular performance assessments for Guest Relations staff, providing constructive feedback for continuous improvement.
  • Provide consistent feedback, enforce company standards, monitor progress, and implement strategies to achieve hotel objectives.

About you:

The ideal candidate for this position will have the following experience and qualifications:

  • Strong communication and interpersonal skills.
  • Proficient in English and a second language (Russian, German, Arabic or French) would be an added advantage.
  • A minimum of 1-2 years of prior experience in a similar role within a recognized five-star hospitality establishment. 
  • High proficiency in computer systems such as Microsoft Office, HotSOS, and Opera PMS. 
  • Demonstrated expertise in leadership and a proven track record in effectively managing and leading teams.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Al Sufouh, Dubai, AE