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Job Description

Department Definition

The Commercial & Engagement Division is responsible for driving strategic engagement programs and initiatives that support Expo City Dubai’s objectives, delivering commercial, educational, and social value. These initiatives include attracting relevant and significant local and international entities to set up their headquarters within Expo City; developing programs that contribute to the transfer of knowledge and exchange of experiences; enhancing the City’s positioning as a hub of excellence and a centre for innovation, education and sustainability; developing strategic partnerships; and integrating businesses, SMEs, educational entities, students, and innovators as part of a cohesive ecosystem.

Opportunity Responsibilities

The Manager – Retail’s primary responsibility is to oversee and manage all aspects of leasing within our retail properties. The role is pivotal in optimizing the occupancy and revenue of retail spaces by attracting and retaining quality and relevant tenants. The Manager will work closely with clients and relevant teams to ensure the successful execution of leasing strategies and the long-term growth of the retail portfolio.

The main responsibilities for this role include: 

Strategic Responsibilities

  • Formulate and execute strategic leasing strategies aligned with company objectives, encompassing the identification of fresh business prospects and market trends
  • Support in the development of the strategic plan to achieve tenanting targets and expand client base
  • Ensure that short and long term targets are met
  • Identify and attract relevant retail tenants
  • Build and maintain strong, long-lasting client relationships with local and global clients
  • Understand category-specific landscapes and trends, support in the preparation of reports regarding these trends for senior management on a quarterly basis
  • Ensure tenanting is in line with master development planning and guidelines
  • Highlight to management any market shift that will impact that the business strategy
  • Ensure that the assets being leased are segmented accordingly and phasing is adhered to
  • Support in the design and delivery of online streamlined services and client portal for all business services offered to clients
  • Conduct comprehensive market research to remain abreast of industry trends, pricing dynamics, and market activities, leveraging this intelligence to shape effective leasing approaches
  • Collaborate with the marketing department to devise compelling collateral, promotional materials, and digital marketing campaigns as relevant
  • Compile and present periodic leasing reports, encompassing revenue projections, leasing metrics, and market evaluations, to the executive team
  • Any other duties as required

Operational Responsibilities

  • Remain informed about legal and regulatory mandates pertaining to real estate transactions, always ensuring steadfast compliance
  • Regular and ongoing meetings with clients to understand their business needs and objectives
  • Effectively communicate the value proposition through proposals and presentations, events and exhibits
  • Ensure that all relevant software and systems are up to date
  • Keep track of all information related to document control, KYC, and agreements
  • Cultivate and sustain robust connections with prospective and existing clients, comprehending their requirements and tailoring solutions to meet their needs
  • Supervise and monitor the leasing process from lead inception to finalization, guaranteeing seamless communication and timely follow-ups

People Responsibilities

  • Support in the development of a robust leasing and customer service team
  • Lead direct reports responsibly and proficiently, providing effective line management to direct reports
  • Set objectives and evaluate performance of individual direct reports and actively manage key personnel issues
  • Ensure that all staff acquire the required skills and knowledge through appropriate learning and development programmes
  • Embed culture and values by role modeling organisational behaviours through excellence, performance management, feedback and coaching
  • Encourage frequent knowledge sharing between team members


6+ years’ experience, In well-known Real estate organization (Commercial and Retail)

  • Bachelor’s degree in real estate, finance, or business administration
  • Proven Track of specialty leasing
  • Excellent planning and organizational skills
  • Quality and detail orientation
  • Organized with excellent time management skills, Good intrapersonal skills and Team player
  • Strong communication and negotiation skills
  • Strong computer skills, Proficient in MS Office, Salesforce, YARDI, Microsoft Dynamics
  • Ability to interface with employees at all levels
  • Diplomacy and Discretion
  • Ability to work under pressure and able to independently complete complex tasks
  • Proficient in continuously learning new knowledge and improving professional skills
Dubai, UAE