Nail Technician & Therapist – Aveda

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Job Description

About The Role

We are looking for a therapist to join our Aveda team in Dubai. Our therapists provide a professional range of skin services and Nail services for our clients compliant with salon protocol and accepted documented practices.

What You’ll Be Doing

  • Welcome and greet every client in a warm and friendly manner and demonstrate excellent customer service at all times.
  • Perform a range of skin services and Nail services as directed in the salon brochure.
  • Provide a full consultation to identify any health or skin problems before carrying out services.
  • Identify the needs of the client by asking questions and confidently recommend services and products that are appropriate.
  • Explain the steps of the service for each stage of the process to ensure client confidence.
  • Handle client questions and concerns effectively and with empathy.
  • Manage client complaints professionally and efficiently in line with the company after sales policy, escalating to management if necessary.
  • Uphold municipality standards of hygiene and salon policies and procedures for all treatments.
  • Build relationships with clients and record all technical service information for future reference.
  • Be knowledgeable regarding all products used in the skin department.
  • Perform all technical services following brand guidelines to achieve the desired result.
  • Recommend products for after care and additional retail purchases to supplement the service.
  • Maintain a professional relationship with the clientele.
  • Coordinate with receptionists to have maximum number of appointments per day.
  • Manage client retention with Book Back process.
  • Encourage client referrals to achieve a full day column in line with working days and productivity growth.
  • Maintain personal grooming standards at all times enhancing the image of the industry and Profile brand.
  • Care for all tools and equipment ensuring sterilization process is always of the highest levels.
  • Perform prep and cleaning of the treatment room after each client to obtain a quality work environment.
  • Report to management any concerns in connection with the skin department and/or client services requiring attention.
  • Use recommended amounts of salon use products to assist with cost control.
  • Attend planned trainings as necessary to update skills.
  • Update by self- learning to be aware of latest practices.
  • Check stock levels daily and inform manager of depleting stocks as per individual technician needs.

About you

  • You will have minimum high school qualification.
  • You will have a minimum of 2 – 3 years working as a therapist in a salon or spa.
  • You will have 2-3 years of nail technician experience
  • Brand knowledge of Lycon.
  • Up to date knowledge of hair removal practices.
Area
Dubai, United Arab Emirates