National HR Analyst – Offboarding | Corporate Services

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Job Description

Job Requisition ID: 157599 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

  • To provide operational support for exit management processes including: Off boarding queries, End of Service Benefit Calculation; Government formalities; advice on policy and labor law etc. in collaboration with LM’s, HRBPs and different stakeholders across Mena Countries under Al Futtaim Group.

What you will do

  • Case Management/ Resolution (Measurement: Service Level Agreement/ Turn Around Time)
  • Customer Focus / Collaboration (Measurement: Survey / Customer / Stakeholder Feedback)
  • Data Integrity (Measurement: Quality check/ Maintain Confidentiality/ SAP Entries)
  • Service Excellence / Team work (Measurement: Continuous Improvement/ Initiatives/ Info Sharing)
  • Operational Excellence (Measurement: Work in Progress Report/ Timely escalations/ Tracker updates / Case closures /Knowledge of Policies/procedures)

 Required skills to be successful

  • Job-Specific Skills:
  • Problem Solving and Trouble shooting skills
  • Decision Making Skills
  • Excellent Communication Skills (Arabic language a plus)
  • Attention to detail

Behavioural Competencies:

  • Team Player
  • Customer Focus
  • Individual Accountability
  • Proactive / Collaborative
  • Stress Tolerance

What equips you for the role

  • Bachelor Degree or equivalent in HR, Business, Management or Technology
  • CIPD or similar qualification a plus
  • 2 – 3 years’ experience as HR Generalist in UAE or GCC
  • 2 – 3 years’ experience in supporting SAP HR Module or similar ERP
  • Proficiency with PC applications including Word, Excel, PowerPoint & Outlook
  • Multi-tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment.
  • Experience in a Shared Services environment a plus.
  • Experience with common help desk tool such as Salesforce is a plus
  • Good Knowledge of UAE Labour Law / Government Relations
Area
Dubai, AE