Parts Advisor | Al Futtaim Automotive | Trading Enterprises

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Job Description

Job Requisition ID: 155455 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

  • The primary focus of the role will be to represent the brand and parts division to the customer and maintains customer relations to ensure an end-to-end engaged customer journey in part operation (retail counter and workshop), that leads to parts supply and revenue achievement and customer retention.

What you will do:

  • Achieve financial objectives by upselling, discount control and promote accessories to meet monthly revenue targets. 
  • Enhance customer retention through consultation on customer needs and parts requirements, as per recommended maintenance schedule, to ensure long-term relationship with the customers. 
  • Coordinate with the Job controllers and Service Advisors on status of parts (availability/quotation/order/arrival), to ensure timely progress update of Vehicle to customers and to maintain the on-time-delivery commitment.
  • Active compliance to all standard operating procedures, company policies and Distributor programs to ensure consistency in the customer experience. 
  • Ensure open and closure of sale order/reservations to optimize stock level, revenue and mitigate the risk of financial loss on a daily basis. 
  • Ensure accurate information capture of customer details on SAP for effective customer data management.
  • Attend and support regular inventory control.

Required Skills to be successful:
1.- Stakeholder management.
2.- Customer management experience.
3.- Automotive parts experience.
4.- Communication skills.

About the Team:

  • Reporting to the Aftersales Manager and will work closely with the Aftersales team and internal and external stakeholders.

What equips you for the role:

  • High School Diploma.
  • 3 to 5 years overall experience with automotive retail ad workshop industry. 
  • Sales and customer service experience.
  • Proficient in Microsoft Office and SAP.
Dubai, AE