Patient Administrator – Emirati

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Job Description

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

  1. To effectively and efficiently manage the patient appointment scheduling and registration process
  2. To effectively and efficiently manage the medical insurance process and other related tasks
  3. Effectively manage the billing and cash up process
  4. To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential:  Completed secondary school education (Grade 12)

Desired:  Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential:  2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired:  Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

  • Computer literacy and proficiency in MS Office applications
  • CRM (customer relations management) software applications
  • Hospital information systems
  • Knowledge of company policies and emergency codes
  • Knowledge of medical insurance terminologies and process
  • Medical terminology and procedures
  • Numerical literacy
  • Patient scheduling and registration processes

Area
Dubai