Personal Shopping Assistant (UAE National)

14/12/2023
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Job Description

About The Role

Purpose
• To assist the personal shopping department to initiate and drive a specialist and personalized selection for
exclusive customers and contribute to maximize sales, customer satisfaction and customer loyalty

What you’ll be doing

• Schedule and maintain all appointments for the Personal Shopping team
• Assist the Personal Shopper during their appointments as required. Build an appropriate relationship with
the Personal Shopping clients
• Speak on behalf of Personal Shopper via telephone or email while maintaining outstanding customer service
and ensuring follow-up in a professional and timely manner.
• Enter and maintain accurate clientele information
• Coordinate alterations, product transfers, reservations and other services as required
• Prepare and coordinate materials and merchandise for appointments ensuring store and brand standards
are maintained.
• Maintain merchandising standards in the Personal Shopping area and on the floor when collecting and
returning product
• Ensure the PS areas overall maintenance, cleanliness store standards and housekeeping
• Other duties as assigned by.

About You

Education/Certification and Continued Education
High School Qualification


Years of Experience
• 3 – 4 years retail sales or customer service experience


Knowledge and Skills
• Must be client focused and take initiative to resolve problems.
• Takes initiative to seek out responsibilities and follows through on all projects and tasks.
• Must possess strong organizational skills
• Must demonstrate attention to detail.
• Has the ability to continue client relationships

Area
Dubai, United Arab Emirates