PRODUCT OWNER

02/02/2024
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Job Description

JOB DESCRIPTION

Company Introduction 

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. 

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

If you are passionate about driving innovation in digital lending for SMEs and possess the required experience, we invite you to apply and be part of our dedicated team at Emirates NBD

Job Purpose –  As Product Owner – Business Banking at Emirates NBD, your role is to

  • Lead the development and execution of the digital lending product strategy for SMEs, aligning with overall business objectives.
  • Collaborate with cross-functional teams to define product features, prioritize backlog, and ensure timely delivery in line with agile practices.
  • Conduct market research and analysis to identify customer needs, industry trends, and competitive landscape within the SME lending domain.
  • Utilize your expertise to create and maintain a roadmap for continuous product enhancement, ensuring a competitive edge in the market.
  • Work closely with stakeholders to gather and define requirements, ensuring a clear understanding of business goals and user needs.
  • Champion the agile methodology, facilitating effective communication and collaboration between development teams, stakeholders, and other relevant departments.
  • Monitor and analyze key performance indicators (KPIs) to measure the success of the digital lending products and identify areas for improvement.
  • Entail conceptualizing and executing the strategic agenda for the business, with the purpose of maximizing growth, market share & profitability for the segment. To work with the IT agile squad that will contribute towards the development of the digital proposition, while working in collaboration with various functional stakeholders
  • Bring Customer Perspective and be the voice of Customer

Responsibilities –

  • Responsible for driving the development and rollout of a disruptive digital proposition for SME customers acquisition under the guidance of Head of Product & Services.
  • Responsible for maximizing delivered value by defining the Minimal Viable Product (MVP) and ensuring early value delivery
  • Coordinate with different business units, i.e. Technology, Product Development, and Operations to enhance service offering on channels and operational procedures
  • Work under the guidance of Head of Product & Services E20. To develop MVP roadmap for the new digital business bank 
  • Collaborate with Digital Innovations team to find right 3rd party solutions/partners for enhancing the product features
  • Identify, propose and implement improved processes and procedures to ensure that the team delivers quality and efficient services to internal and external customers.
  • Help assign demand to agile teams and define the setup within the business unit tribe

To be successful in this role, you will need the following skills and experience…

  • Proven track record of successful product ownership, from concept to delivery, in a financial institution or related industry 
  • Proven experience in digital lending, specifically within the SME segment.
  • Tertiary education / preferably post graduate qualifications
  • Strong analytical skills, structured thinking and problem  solving skills to direct a squad toward the right decisions
  • Good understanding of digital technologies, Jira or other agile delivery tools 
  • Knowledge of User research methodologies, User testing
  • Strong understanding of agile methodologies and experience in leading agile product development teams.
  • Excellent communication skills to convey complex ideas and concepts to both technical and non-technical stakeholders.
  • Ability to adapt to a dynamic and fast-paced environment, demonstrating problem-solving skills and a proactive approach.
Area
Dubai, AE