Program Manager, WW Sustainability

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Job Description


Join us at the cutting edge of Amazon’s sustainability initiatives to work on environmental and social advancements to support Amazon’s long term worldwide sustainability strategy. At Amazon, we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

The Worldwide Sustainability (WWS) organization capitalizes on Amazon’s scale and speed to build a more resilient and sustainable company. We manage our social and environmental impacts globally, and drive solutions that enable our customers, businesses, and the world to become more sustainable.

Amazon’s Social Responsibility program drives customer trust, business continuity, and sustainable social impact by embedding respect for human rights and the environment throughout Amazon’s entire value chain. We implement company-wide standards and commitments such as our Global Human Rights Principles (GHRP) and Supply Chain Standards (SCS). We seek to continuously improve the tools and processes used in integrating human rights and environmental due diligence across the business.

We are looking for a Program Manager to oversee, improve, inspect, and provide subject matter expertise to interpret supplier and vendor performance against Amazon’s Supply Chain Standards.

This Program Manager will work to improve Worldwide Social Responsibility (WWSR’s) ability to evaluate social responsibility performance and enable us to continuously raise the bar for our partners, which range from third-party product manufacturers to third-party services providers supporting our global operations.

You will manage annual updates of internal tools, including but not limited to engaging with business teams and third-party audit firms, facilitating reviews and discussions, and driving operational implementation of the updates.
This individual will provide guidance and decisions pertaining to the risk interpretation of supplier compliance data.

As the subject matter expert, you will be responsible for conducting gap analyses on our internal tools, making judgement calls when uncertainty arises, and helping stakeholders to understand how Amazon’s Supply Chain Standards are applied.

Key job responsibilities
– Create and implement workflows and mechanisms for ingesting cases from new intake channels for social responsibility escalations
– Manage incoming cases systematically, create solutions for complex escalations and proactively implement processes to resolve negative service trends
– Succinctly convey complex problems in easy to digest terms for all stakeholders
– Proactively work with cross functional internal teams (e.g., Policy, Product, and business teams) to enhance and evolve WWSR program to drive measurable improvements on process efficiency and effectiveness
– Acts as a change agent by influencing targeted supplier management behavior to improve protection for workers

About the team
Diverse Experiences:
World Wide Sustainability (WWS) values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture:
It is in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance:
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Mentorship and Career Growth:
We have a career path for you no matter what stage you’re in when you start here. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

We are open to hiring candidates to work out of one of the following locations:

Dubai, ARE


– 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
– Bachelor’s degree or equivalent
– Experience handling confidential information


– 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
– Professional auditing qualification, or similar risk or compliance credentials
– Experience with SQL and Excel