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Job Description

The Receptionist is the first point of contact for all visitors and telephone calls to the Majid Al Futtaim reception(s). This role represents the front face of the reception to internal and external customers


  • Answer all phone calls in a professional and timely manner, directing calls to the appropriate contacts, taking messages where necessary
  • Manage the mail deliveries to Head Office ensuring appropriate distribution
  • Support all employees with administration requests.
  • Immediately report any poor levels of cleanliness, maintenance issues, behavioural concerns or anything that may affect the image of the organization and the customer journey to the Line Manage
  • Ensure compliance with the MAF GS’s Code of Conduct, Departmental policies and Human Capital Policies and Procedures as well as adherence to MAF Global Solution values and exhibit the same all the time
  • Role model exemplary customer service standards for all internal and external customers
  • Meet and greet and support proactively across all administrative tasks
  • Ability to handle emergencies


  • Effective verbal and written communication skills in English (Arabic would be an advantage)
  • Attention to detail and accuracy
  • Ability to handle difficult customer / client / employee situations.
  • Timely resolution of requests
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Computer literate (MS office) and Telephone etiquette


  • At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
  • Work from any country in the world for 30 days a year.
  • Work in a friendly environment, where everyone shares positive vibes and excited about our future.
  • Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.