Regional Operations Executive – Jumeirah Group & Corporate

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Job Description

JOB DESCRIPTION

About Jumeirah Group:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

In response to the evolving preferences of travellers today, Jumeirah Group is also pivoting towards the rapidly growing wellness tourism sector. Grounded in the principles of lifelong learning, longevity, and inclusivity, Jumeirah Group is re-fashioning its approach to position wellness as not just an accompaniment to its guests’ stays, but a central tenet of their overall experience. With 13 award-winning Talise Spas nestled across Jumeirah Group’s properties, this transformation is evident in the group’s current endeavours to integrate wellbeing into every facet of the guest journey. 

Beyond holistic wellbeing and spa experiences, the Group’s expansive portfolio also includes Jumeirah Restaurants, a Dubai-based full-service hospitality provider with 85 acclaimed food and beverage brands, ranging from casual dining venues to Michelin starred fine dining concepts; J Club, Dubai’s leading lifestyle and wellness destination; Jumeirah One, the Group’s dedicated recognition and rewards programme; and The Emirates Academy of Hospitality Management, the region’s only fully accredited third-level academic institution delivering specialised degree programmes in hospitality management.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments as we solidify our legacy as a trailblazer in both luxury hospitality and wellness.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Job:

An opportunity has arisen for a Regional Operation Executive to join Jumeirah Group & Corporate. The main duties and responsibilities of this role:

  • Preopening Support:
  • Responsible for updating the critical path list items for preopening, rebranding and deflagging 
  • Coordinate and liaise across corporate and hotel functions to manage the outstanding actions 
  • Maintain dashboards for efficient reporting. 
  • Support regular preopening meetings, presentations and follow up actions.
  • Quality Assurance (Medallia and LQA):
  • Responsible for monthly reporting of quality scores across corporate and property 
  • Generate required reports for responses to guest reviews and 3rd party sites 
  • Support in general trouble shooting for both Medallia and LQA Sites 
  • Support SD Quality in the follow up of missed standards action plans. 
  • Rooms Control & Compliance:
  • Support regular spot checks on guest registration cards, long stay contracts, open paymasters, cash floats, and credit limit exceedances, ensuring accuracy and completeness of related documentation.
  • Maintain and offer suggestions on the Rooms Division Policy & Procedures and Sequence of Service.
  • Facilitate orientations for DOR and Rooms teams during new hotel openings, providing guidance on system navigation, SOPs, Sequence of Service, and training materials. 
  • Support the Rooms Division ‘Know How’ site and team site on Mercury, ensuring their continuous relevance and accuracy. 
  • Administrative & Coordination Tasks: 
  • Support the quarterly Rooms-Operations Newsletter for global distribution, covering key initiatives and progress within the function. 
  • Handle administrative responsibilities for the department when required and manage relevant trackers.
  • Maintain an updated list of system champions across all Rooms-Operations systems. 
  • Create Purchase orders, approvals requests in Taweel for the department 

About you:

  •  Bachelor’s degree in any related field.
  • A background in rooms division operations, including front office, housekeeping, and guest services, allowing you to comprehend the intricacies of managing guest experiences and compliance within the context of room operations. 
  • Advanced – Microsoft suite – Excel & PowerPoint
  • Strong Organizational skills 
  • Attitude to collaborate and pre-empt requirements.
  • Good communication skills, both written and verbal, to collaborate effectively with cross-functional teams, and facilitate training sessions.
Area
Dubai, AE