Retail Manager (MY)

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Job Description


● To ensure the smooth operations of the Brand and team members.

● Accountable for sales target for Royal Sporting House stores in Malaysia.

● To facilitate all Marketing / Promotional activities.

● Training and Grooming of Staff to adhere to exceptional standards in customer service and operational procedures.

● Chalk out or improve operational systems, processes and best practices that guarantee organizational well-being.

● Goal setting for individuals and team members.

● Recruit, supervise and appraise team members. Contribute towards the Company’s strategic and operational objectives.

● Responsible for consumer satisfaction within the Brand.

Store Related

● To be responsible for the stores under his/her care or any other stores when duly notified by the senior management.

● To be responsible for the store’s operations and lead the team to achieve high operational and productivity efficiency.

● To lead the store management and floor staff to achieve the sales budget/target set.

● To be the mentor and trainer to his/her senior team members i.e. store managers via transfer of knowledge and best practices to deliver a highly dedicated store management team.

● To be responsible and accountable for the commercial and profitability aspects of the stores under his/her care.

● To emphasize and work closely with Store Managers and Area Managers to deliver a team that is constantly delivering high standards of service.

● To work closely with the training team to identify training needs for his/her team.

● To communicate effectively to the team and encourage free flow of feedback and ideas.

● To maintain store staff by recruiting, selecting, orienting, and training employees.

● To complete store operational requirements by scheduling and assigning employees; following up on work results.

● To maintain store staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.

● To identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

● To ensure availability of merchandise and services by approving contracts; maintaining inventories.

● To formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.

● In the absence of the store manager and/or Area Managers or when the case requires higher authority intervention, to attend to customer requests or complaints within 24 hours.

● To act as an auditor to ensure that all the back end functions, risk management controls are in place.

● Ensure Store Managers and Area Managers constantly carry through documents checking and maintain good filing systems according to the audit findings and action plan.

● To conduct checks randomly to ensure stores fully implement the SOPs.

● To guide the store team to maintain a good back end storage system and goods are in FIFO cycle.

● To promote teamwork amongst the staff and support group.

Overall Operations

● To be responsible for constructing new operations related SOP when such needs arise, update the current Operations Manual and brief the entire operations team.

● To take charge of audit processes/ profit protection measures in the stores and to ensure that all initiatives are deployed.

● Ensure stores trade safely and legally at all times by ensuring appropriate licences are obtained and renewed accordingly.

● Identify potential risks to store operations and take actions to resolve or rectify the situation.

● To adhere to legal and company regulations, policies and ensure company assets are safeguarded through implementing policies that relate to health, safety and security.

● To cut unknown losses by identifying potential risk areas, make necessary control and take charge of the SOP on in-store security to control movements of staff/visitors/stocks in and out of the premises.

● To ensure maximum usage of resources to achieve maximum efficiency via effective planning of operations resources and implementing sound administrative practices.

● To manage project based activities i.e. New Store Opening or any other duties may be assigned by the management from time to time.

● To be in charge of the overall outsource services negotiation and service quality i.e. Cleaning service, pest control, in-store security, etc.

● In charge of the overall recruitment of the store management team.

● Work closely with the logistic team to fine tune current delivery to achieve higher delivery efficiency.


● Candidates must possess at least a Diploma in any field.

● At least 5 years of working experience in the retail operations or fashion background.

● Possess good interpersonal skills and communications skills.

● Good problem solving skills and able to work independently as well as in a team.

● Strong planning and organizational skills.

● Demonstrate positive mindset and attitude.

● Adaptable, disciplined and self-motivated.

● Sales oriented and excellent in customer service skills.

● Required languages: English and Bahasa Malaysia, Mandarin/Cantonese language will be an added advantage.

● Must be able to work on shifts, public holidays and weekends.