Sales and Customer Care Associate – UAE National

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Job Description

About The Role

The Sales and Customer Care Associate will be responsible for ensuring every interaction exceeds our customer expectation. He/She will provide exceptional experience ensuring that all communication and actions taken delivers exceptional service maximizing every sales opportunity.

What you’ll be doing

•    Act as the primary point of contact for all our customers.
•    Liaise professionally with all internal departments over inquires and issues raised by customers
•    Work independently and self-motivated
•    Ensure that the in-house processes and procedures are always adhered to
•    Always exceed customer expectations and provide solutions to problems.
•    Friendly and tactful personality
•    Good time keeping
•    Hit KPI’s, productivity targets and sales targets

•    Assist customers with all Level 1 inquiries via several channels (email, telephone, WhatsApp, live
•    chat and social media)
•    Able to manage a CRM system to log and create cases.
•    Communicate promptly any information to customers about their orders or inquires with first time resolution
•    To help customers to register online and/or to process their orders
•    Deal with complaints and provide all information required for senior agents or TL to deal with the escalations
•    To handle customers with professionalism
•    Articulate with exceptional writing skills (including good spelling and grammar) in English and Arabic
•    Maintain a high level of service awareness at all time
•    Maximize sales opportunities deriving from all customer contacts
•    Identify high spending or priority level customers that can be passed to the Personal Shopping team.
•    To manage in store inquires seamlessly for the customer providing a full Omni Channel experience

About you

Education/Certification and Continued Education
Bachelor’s degree or Diploma in any related field

Years of Experience 
2 years of call centre/customer service experience

Knowledge and Skills 

•    Clear communication skills (Arabic and English)
•    Ability to use positive language 
•    Willing to learn and grow
•    Committed to the job responsibility
•    Takes ownership for own personal development

Dubai, United Arab Emirates