Sales Consultant (Luxury Home Furniture)

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Job Description

About The Role

We are looking for an exceptional Sales Consultant (specialised in Home Furniture) who will deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.

What You’ll Be Doing

  • Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
  • Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale.
  • Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
  • Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
  • Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
  • Maintain personal grooming standards as advised by the Store Manager.
  • Maintain clean and organized display, fitting rooms and stock areas.
  • Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
  • Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
  • Recruit customers for the database, accurately entering their details on the POS system.
  • Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

About You

  • You will be educated to at least high school level and ideally have 3 -4 years retail sales or customer service experience.
  • Minimum high school qualification
  • 3 to 4 years retail sales or customer service experience
  • Excellent Communication skills
  • Good understanding of the luxury fashion industry
  • Strong customer focus – prioritizing customer experience above everything else
Zabeel Road, Dubai - UAE, Dubai, United Arab Emirates