Sales Manager – Sales – Madinat Jumeirah Resort

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Job Description


About Jumeirah and Madinat Jumeirah Resort:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage. The resort comprises of three grand boutique hotels: Jumeirah Mina A’Salam, Jumeirah Al Qasr, Jumeirah Al Naseem and a collection of 29 traditional summer houses known as

Jumeirah Dar Al Masyaf. In addition, there’s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa and the Talise Fitness health club.

About the Job:

The main purpose of this role is to execute the sales & marketing strategy and plan of action related to Europe Market and to ensure all business development activities are fully aligned with Jumeirah’s Brand Standards.

Your key responsibilities will include:

  • Produce and implement an account development plan for each managed account to achieve maximum revenue in both short and long term.
  • Assist in the execution of the annual commercial plan of the SBUs within the area of responsibility.
  • Monitor and feedback competitors’ activities and respond to them appropriately.
  • Maintain high profile network across the geographical area given and actively prospect new business opportunities.
  • Continuously source new business through research of media and market intelligence. 
  • Attend overseas trade shows, key client events, FAM trips and sales trips as planned and submitted at the beginning of each year.
  • Be fully up to date with budgeted/actual/forecast targets of the SBUs as well as own segment and individual target. 
  • Responsible to continuously secure marketing opportunities to position the brand and drive sales with trade partners.
  • Manage the marketing activities’ yearly budget for Europe Market with the help of the ADOS.
  • Develop and maintain a close working relationship with GSO’s and SBU’s.
  • Assist and coach the sales coordinator/intern in their day to day activities.
  • Identify and communicate ideas and customer expectations from assigned segments and territory.


  • Maintain an accurate profile and history of all accounts in Jumeirah Connect Salesforce.
  • Contribute to the month end report and submit to line manager by the end of each month.
  • Submit all new opportunities for the SBU’s via Jumeirah Connect/Salesforce 
  • Compile via JBI on quarterly basis the results of own assigned incentive targets and submit back to line manager. 
  • Ensure to enter new contacts and accounts in JBI as per the Jumeirah Data Entry Standards.
  • Meet a monthly JC target of 50 activities to include the following sub types “i.e. Sales Calls, Entertainment, Telemarketing, Site Inspections.”

About you:

The ideal candidate for this position will have the following experience and qualifications:

  • Bachelor’s Degree in Hospitality, Business or equivalent from an accredited and renowned University.
  • Master’s Degree in Hospitality, Business or equivalent from an accredited and renowned University.
  • At least 3 years of sales and marketing experience, preferably with an international hospitality company or a recognized blue-chip organization.
  • Fluent in English. Knowledge of French or Italian would be an advantage.
  • Excellent sales skills and proven ability to influence clients to lead to higher revenue generations
  • Creative and innovative approach to sales activities.
  • Strong understanding of core hotelier operations.
  • Excellent selling and negotiation skills.
  • Good analytical skills.
  • Excellent interpersonal and organisational skills.
  • Strong capability with Jumeirah Connect and JBI, Revenue Management, Windows Suite, Knowledge of PowerPoint, Excel & Word
  • Strong communication and writing skills
  • Strategic thinking
  • Ability to coach and motivate
  • Ability to delegate responsibilities
Dubai, AE