Senior Executive – UAEN (Jumeirah Hospitality Programme) – Business Excellence – Jumeirah Zabeel Saray

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Job Description


About Jumeirah and Jumeirah Zabeel Saray:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Zabeel Saray is a luxurious beachside resort located on the west crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishing’s, Turkish artworks and stunning murals inspired by the Golden Age of the Ottoman Empire.

The resort offers 405 rooms and suites, 38 Royal Residences and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. The resort offers Sinbad’s Kids Club complete with splash park, performing art destination Zabeel Theatre and a collection of diverse restaurants which offer a vibrant selection of culinary experiences. The resort also offers motorized and non-motorized water sports, complete with private jetty offering shuttle boat transfers to and from the mainland of Dubai.

About the Job:

An exciting opportunity has arisen for Senior Executive – UAEN to join the Business Excellence team in Jumeirah Zabeel Saray. 

The main duties and responsibilities of this role are:

  • Develop and execute business excellence strategies in alignment with the hotel’s overall objectives.
  • Lead cross-functional teams to drive process improvement initiatives and ensure the successful implementation of business excellence programs.
  • Monitor and evaluate service quality and guest satisfaction, identifying areas for improvement.
  • Implement and maintain quality management systems, ensuring compliance with industry standards and best practices.
  • Analyze current operational processes to identify inefficiencies and areas for cost reduction.
  • Implement innovative solutions to enhance operational efficiency and productivity.
  • Collaborate with various departments to ensure the integration of business excellence principles in all aspects of hotel operations.
  • Engage with guests, suppliers, and other stakeholders to gather feedback and insights.
  • Collect and analyze data to assess performance against key business metrics.
  • Prepare and present regular reports to senior management on the progress of business excellence initiatives.

 About You:

The ideal candidate for this position will have the following experience and qualifications:

  • Bachelor’s degree in business administration, Hospitality Management, or a related field.
  • At least 2 years of experience in a similar role within the hospitality industry.
  • Strong understanding of quality management systems and operational excellence principles.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in data analysis and project management tools.
  • Strategic thinking and problem-solving skills.
  • Attention to detail and quality orientation.
  • Ability to work in a fast-paced environment and manage multiple projects simultaneously.
  • Strong customer service orientation and ability to engage with various stakeholders.
Dubai, AE