| No. | Accountability | Description |
| 1. | Risk Management | Manage risk control self-assessment (RCSA) program for WBG business Units; test relevant controls, collect data for existing KIs, monitor KIs against benchmarks in order to ensure any breaches are escalated to businesses for their comments and improvementsUpdate SWORD in order to ensure accurate records are maintained |
| 2. | Business Continuity Plan | Implement business continuity plan across WBG at the pre-defined intervals in order to ensure compliance |
| 3. | Operational Loss Data Process | Maintain operational loss data records to ensure completeness, accuracy and comprehensiveness of loss dataAnalyses operational losses in collaboration with business owners in order to identify underlying causesDevelop and monitor action plans to ensure appropriate actions are implemented to mitigate further losses |
| 4. | Reporting | Report all risk and control breaches, shortcomings, non-compliances to line manager in order for these to be reviewed and appropriate remedial action taken |
| 5. | Relationship Management | Liaise with BORM ensure timelines set for risk and control activities are complied with as required by group operational risk management |
| 6. | Policies, Processes, Systems and Procedures | Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders |
| 7. | Self-Management | Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance |
| 8. | Customer Service | Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions |
