Senior Waiter/ess – F&B Service – Jumeirah Al Naseem

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Job Description

JOB DESCRIPTION

About Jumeirah & the Hotel

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. 

Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.

About the Job:

An exciting opportunity has arisen for Senior Waiter / Waitress – Food & Beverage in Jumeirah Al Naseem. The main duties and responsibilities of this role are:

  • Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
  • Provide knowledgeable, friendly, professional and efficient F&B Service to all guests ensuring maximum guest satisfaction in a manner consistent with Jumeirah standards.
  • Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOPs in the F&B Standards Manual.
  • Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
  • Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge)
  • Informs Outlet Manager / Assistant Manager of any complaints, negative feedback from guest after they first try to resolve.
  • Maintain good knowledge of the menu to answer questions the guests may have.
  • Maintain a thorough working knowledge of F&B SOPs and ensure these are upheld at all times through constant observation and coaching

About You:

The ideal candidate for this position will have the following experience and qualifications:

  • Two years of restaurant experience in a 5-star hotel
  • Fluent in English; additional languages are a plus
  • Knowledge of Food and Beverage applications
Area
Dubai, AE