Service Advisor | Al Futtaim Automotive | Toyota Dubai

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Job Description

Job Requisition ID: 157982 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
We are currently looking for competent & performance driven Service Advisor to work with our team in Toyota Dubai service centers.  Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence. 

What you will do

  • Ask Question and record customer requests without delay
  • Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
  • Empathize and clarify customer requests.
  • Check workshop situation and promise delivery time.
  • Check and ensure accordance of invoice and work performed.
  • Inform customer after work completion and agree pick up time.
  • Clear explanation of the job done and invoice and guide to the cashier.
  • Promotion of value added services
  • Resolution of Customer concerns at the earliest time and ensures satisfaction.

Required skills to be successful

  • Minimum of 3 to 5 years’ experience as a Service Advisor in an automotive dealership.
  • Technical knowledge provides up-to-date technical information in response to customer inquiries.
  • Excellent customer service, willing to go the extra mile.
  • Strong English communications skills, Arabic speaker an added advantage!

About the team
The role will report to the Reception Manager and you will be working in a busy workshop environment wherein you will be dealing directly with Workshop Supervisor, Controller, Foreman & Technicians in a daily basis. 

What equips you for the role

  • Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering
  • Minimum of 3 to 5 years’ experience in the automotive industry or similar role.
  • A broad based knowledge to service as a reliable consultant is essential for this role.
Area
Dubai, AE