SERVICE DELIVERY AGENT – CARGO

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Job Description

About the job

Job Purpose

  • JOB PURPOSE

To process all Cargo Handling activities preparing/updating air waybills data in DACS based on the

shippers instructions for Dispatch of Goods to ensure on-time and accurate cargo handling in line with

IATA/ Carrier / Country Regulations.

  • JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS

Execute

  • Carries out all activities assigned to updating and documentation in Imports and Export counters ensuring

activities are completed efficiently and in compliance with procedures.

  • Coordinates with Government Authorities such as Customs, Municipality, Health or Police in an efficient

and effective manner to ensure smooth movement of all cargo, courier and mail.

  • Complies with all relevant safety, quality and environmental management policies, procedures and

controls to ensure a healthy and safe work environment.

  • Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role

model safe behaviours and follows up on corrective actions.

  • Applies departmental policies, processes, procedures in day-to-day operations adapting to any changes

in the established standards and procedures.

  • Carries out DG and other mandatory/ SOP related checks to ensure handling is in line with the

regulations, ensures other operational units and support department are provided with accurate and timely

information when requested.

  • Verifies authority of Imports customers prior to delivery being affected to ensure alignment with

regulations.

  • Constantly looks and areas of improvement to provide higher level of customer service to dnata cargo

customers at the counters.

  • Supports supervisory staff in conducting Adhoc audits as and when required.

Qualifications & Experience

  • MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS

Qualifications

Experience :

Logistics/Cargo.

Other

Knowledge/Skills:

  • High School -A level (Minimum of 12 years of schooling required)
  • 3 years of experience in Ground Handling services.
  • English Language 5 Skills

Trainings

  • Live Animal Regulation
  • Dangerous Goods Acceptance
  • Dangerous Goods Handling
  • Basic Cargo Tariff
  • Advance Cargo Tariff
  • Warehouse safety

Equipment Training

  • Valid license for operating equipment
  • Forklift training/ Tractor training

System

  • DACS+ , CAMSYS
  • Proficient Communication Skills
  • Proficient Safety Awareness

Safety Sensitive Role

Yes

Leadership Role

No

Area
Dubai