Service Engineer

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Job Description

Job Purpose

Organize and Control the service team to optimize the quality service and also actively participate in generating revenues for the company by taking AMC and selling spare parts to customers to achieve the company’s objective i.e. optimizing revenue generation.

Job Responsibilities

  • Provide Assistance and keep supervision of Technicians & helpers
  • Maintain complaint log book and keep progress track of the maintenance job
  • Maintain, prepare job schedules and assign to technicians on day to day basis
  • Keep track of the spare parts inventory and send the requisition for the same well in advance to avoid stock out situation
  • Report the product quality issues to the Principals and Sales Manager, if any and make suitable suggestion
  • Send Field Failure feedback to the Principals, and follow up for claim the parts
  • Quote for Annual Maintenance Contract (AMC) from the existing and the new customers, Quote for Spare parts, Service repair to out of warranty customer in order to achieve revenue target
  • Ensure that all the machines under warranty are repaired and delivered back within agreed time limit
  • Inspect sites in order to assist the sales team for designing and providing proper solution for the client requirements
  • Ensure Customer Satisfaction in service related issues
  • Maintain discipline amongst the service staff
  • Procure local AC installer, follow up their work and track progress, arrange LPO and invoice payment
  • Preparing local purchase requisition for spare parts & AC installations required for maintenance
  • Perform warranty stock adjustment for CRS Products in Dubai & Abu Dhabi location
  • Perform SAP related entry for preparation of sales order for Service invoice and project execution for supply & installation of AC, chiller. Settlement of projects
  • Learn new skills related to job and train the Technician to be more customer oriented service
  • Comply with the company QMS requirements

Job Requirements

Qualifications

  •  Higher Secondary or Diploma
  •  Vocational certificate in refrigeration and Air-condition

Experience

  •  Min 3 years for FMCG sectors

Knowledge & Skills

  • Customer and Personal Service:- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Market Knowledge:- Knowledge of target customer, industry, territory, etc.
  • Language:- Proficient in English language (Verbal and written), Arabic and Hindi would be an added advantage
  • Active Listening:- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Coordination — Adjusting actions in relation to others’ actions
Area
Dubai, United Arab Emirates