Specialist Coffee Operations

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Job Description

About the job

About The Opportunity

Are you a coffee snob? Keep reading…

We’re looking for a Coffee Operations Specialist to join the team and focus on growing our own delivery only coffee brand – Everyday Roastery. The role will be responsible for managing the overall quality of food & beverages across the stores in UAE.

You would be working closely with the operations team, bridge training gaps, guide our in-store team members to serve our delivery customers by implementing high standards.

What’s On Your Plate?

Quality Control:

  • Implement and maintain quality control procedures in stores, ensuring consistency and adherence to standards are met.
  • Beverage Control: Ensure that coffee products, including beans, brewed coffee, and specialty beverages, meet the established quality standards.
  • Food Control: Sense check food items such as bakery, sandwiches, cakes and establish a perimeter for staff to evaluate the Do’s & Don’ts for maximum quality output.
  • Collaborate with the operations team to trace feedback from customers & deliver support training, refreshers to drive qualitative results.
  • Collaborate with suppliers often to discuss opportunities & challenges for ensuring a steady supply of quality ingredients.

Operational Excellence:

  • Oversee the maintenance of in-store equipment to ensure they are in good working condition.
  • Evaluate food preparation & packing techniques within stores focused on delivering the best products to our customers.
  • Collaborate with the operations team to identify functional gaps and drive process improvement plans.
  • Build & own SOP rollouts from ideation to implementation. Ensure SOP’s are consistently monitored and followed within in-store setup

Compliance & Safety:

  • Ensure that all operational processes comply with health and safety regulations, including food handling and preparation standards.
  • Maintain and update documentation related to quality assurance processes and compliance with industry standards.

Training & Development:

  • Train new and existing staff on quality control procedures, operational processes, and customer service standards.
  • Supporting Area Managers in new launch initiatives by training team members on products.
  • Implement ongoing training programs to keep staff updated on the latest industry trends, quality standards, and operational best practices

What did we order?

  • 5 years of experience within the coffee industry focused on training, quality, and in-store operations.
  • Knowledge with roasting techniques, food handling, coffee preparation, quality control and equipment handling is essential.
  • Experience in a complex fast-paced environment