Store Manager | NIKE TRX KL

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Job Description


Responsible for the overall operations and performance of the store which includes sales, merchandising, operations, staff supervision, training and development, loss prevention and expense control.


  • Oversee and ensure efficiency of day to day operations of the store.
  • Train and develop team on business acumen to drive business performance.
  • Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.
  • Ensure that cash takings are banked in daily and cash control procedures are adhered to.
  • Planning of roster to ensure optimized use of time and resources and assigning staff to specific duties and tasks.
  • Coach Store Supervisors and team members, identify learning opportunities and concoct employee development plans.
  • Set priorities for team to meet daily deadlines; develop plans to meet short-term objectives.
  • Conduct appraisal and interviewing of potential staff.
  • To attend Seasonal Ekin Training and guide new staff on SKU training.
  • Keep track of merchandise sell through and maintain good stock level at all times.
  • Ensure merchandises are well presented and visual display is aligned to Brand’s VM guideline.
  • Maintain awareness of market trends /monitor what competitors are doing.
  • Handle queries, feedback and comments from customers.
  • Maintain a safe and pleasant work environment.
  • Ensure store adhere and execute according to GMG Sports Policies and Procedures.
  • Undertake any other duties in relation to the job scope as assigned by your superior from time to time.


  • At least 7 years of retail experience with minimum 3 years management experience at least at Supervisory level.
  • Experience in retail operations, budgeting, planning, customer service, sales and people leadership and management.
  • Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer.
  • Proficient in Microsoft Office products and retail business systems.
  • Ability to communicate in English.
  • Ability to build, lead and manage high performing teams.
  • Ability to utilize tools to support conflict resolution and employee coaching and counseling.